Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.??

Job Summary:

Responsible for implementing, evaluating staff development and training programs to prepare, high-quality and highly competent staff in the workplace.  This position facilitates classes and implements corporate training programs.  This position also works with a Training Coordinator to ensure successful execution of training programs.

Primary Responsibilities:

• Implements staff development and clinical staff competency programs incorporating appropriate adult learning principles
  • Work with instructional design staff to ensure all new initiatives, policies and procedures, guidelines, or other necessary updates are incorporated into orientation/training programs
  • Identify innovative training strategies for learners, including distance learners
• Leverages creativity and utilizes a wide variety of methods to present education and training programs
  • Work with instructional design team to determine best instructional approach such as instructor-led, print, or computer and internet modalities
  • Train and/or identify effective facilitators to orient and train staff during education and training programs
• Evaluates staff development education and training programs
  • Evaluate the results of post-program surveys and processes to obtain participant feedback
  • Work with the instructional design team to create nursing/clinical competency tools and self-management support competency tools
  • Conduct competency skill evaluations at least yearly to ensure ongoing monitoring of skills and performance
• Provides job role training to learners for specific behavior and skill development utilizing effective feedback and motivational support techniques
  • Collaborate with learner’s manager and the instructional design team to identify and provide training needs for staff
  • Provide learner specific feedback and recommendations to learner’s manager
• Follows plan for professional development and actively seeks out opportunities to increase expertise in nursing education and adult training programs
• Conducts training and education programs for other departments, providers, clinic staff, other partners, and vendors regarding programs as requirements dictate
• Provides excellent customer service, monitors quality service and customer service delivery by nursing staff
• Serves on corporate committees, task forces, and/or work groups
• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor of Science in Nursing, Healthcare Administration, Education or a related field (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
• Current Registered Nurse (RN) license in the state of Texas (for Texas positions) or Florida (for Florida positions) required.  Paramedic certification or military EMT/medic experience may be considered in lieu of an RN license
• 3+ years of experience in managed care and/or disease management
• 3+ years of experience in a clinical setting, hospital or physician office practice
• Problem-solving and decision-making skills
• Proficiency with Microsoft Office applications
• Ability to travel up to 75% 

Preferred Qualifications:

• Knowledge of the following: managed care, disease management and complex care case management, basic principles and practices of clinical nursing, adult learning principals
• Experience within a health plan setting
• Experience with an electronic medical record
• Previous training experience

Physical & Mental Requirements:

• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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