Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
We are seeking a Provider Support Assistant for Pediatric Hematology-Oncology located in Durham, NC to perform administrative responsibilities of a complex and confidential nature in support of major departmental activities to maintain efficiency in organizational operations.
JOB DUTIES AND RESPONSIBILITIES
Telephone Responsibilities:
Obtain complete information on incoming calls (name, MRN, telephone number, date call was received and reason for call).
Retrieve calls from the call queue and assist or direct callers to the appropriate person or group (Appointment center, clinic, nurse, and provider) in a timely fashion.
Retrieve voicemails the same day, record all information and date and time of the message and route accordingly.
Letters / Clinic Notes
Print/Route letters and clinic notes that are routed to you within 24 hours of receipt.
Route or Fax clinic notes to external referring physicians.
Templates
Process schedule change forms within 48 hours of receipt to ensure accuracy and completeness.
Make sure changes are reflected in Maestro Care within 1-2 weeks and follow up if changes are not made.
Make sure all patients are bumped in a timely fashion.
Enter scheduling inquires and follow up if scheduling issues are not addressed within 3 days.
Work closely with Clinic staff to make sure patient questions are answered quickly.
Review schedules one week in advance to identify cancellations and potential scheduling errors, communicate to scheduling center as appropriate.
Review schedules and templates for errors.
Conduct provider schedule audits in EPIC and QGenda to ensure each schedule is accurate every month and every 6 months.
Scheduling and Referrals
Primary New Patient Hematology Coordinator.
Schedule Return clinic appointments when necessary.
Check daily Inbasket and E-mail Messages.
Respond to Inbasket and e-mail messages within 48 hours and complete any non-urgent requests within 5 to 7 days or within the specified timeframe given. For urgent requests, it is required to complete the task as soon as possible or within the specified timeframe given.
Send externals referrals to outside facilities for labs, studies, tests, etc. as requested by providers.
Contact referring offices to retrieve Outside Records.
Make sure that New and Second Opinion patients have outside records in Maestro Care prior to the appointment.
Ad hock assignments: as necessary and related to the scope of your work
JOB ELIGIBILITY REQUIREMENTS
High school diploma or equivalent education required.
One-year experience of clerical or general office support required.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.