Emergency Department Technician II
Full-time / Day-Shift (7:30am-8:00pm)
UM Capital Region - Largo, MD

POSITION SUMMARY

Under the direction of a licensed nurse and/or physician, assists in the care of patients by performing triage, registration, basic lab tests, EKG's and related routine, non-professional nursing care. Requires High School diploma or equivalent and CNA certification.

Principal Duties:

1. Provides safe, effective, timely, and efficient patient care to assigned patients under supervision of licensed nurse.

a. Delivers patient care based on assignments from a licensed nurse. Performs basic functions to include comfort measures linen distribution, passing ice and nourishments, offering and removing bedpans or urinals.

b. Assesses and performs patient care procedures such as obtaining patient weight, vital signs, glucose monitoring, suctioning of trach /ET tube, I&O, dressing changes, specimen collection, and splint application. All care is at the direction of the licensed nurse or Emergency physician and or based on the plan of care and medical orders.

c. Observes, Interprets and appropriately reports changing patient conditions and behaviors indicating needs or problems. Promptly answers patient call lights for all patient area.

d. Quickly and accurately responds to cardiac monitor alarms by identifying and interpreting cardiac rhythms and communicating appropriate information. Procures rhythm strips for patients per departmental guidelines.

e. Performs patient transfers to chair, bed or stretcher as requested observing basic safety practices and principles of body mechanics. Transports patients by wheelchair, stretcher, or bed as requested to other departments, units or for discharge.

f. Observes appropriate safety practices for patients including arm bands, side rails, restraints, call light position and toileting. Helps to secure patient valuables as needed.

2. Documentation

a. Documents clearly and accurately on designated forms, e.g., patient ADLs, I & O, Vital Signs, Weights, dressing changes, suctioning, etc.

b. Maintains unit records accurately as requested, including admission, transfer, discharge logs and interventions.

c. Assists with the clerical responsibilities, including placing orders in the computer, and retrieving information as requested.

3. Places and receives telephone calls related to patient care needs, assembles/stamps charts, prepares discharge charts, prepares requisitions, transcribes physician's orders and retrieves and enters information on the computer.

4. Supplies and Equipment

a. Assess Supply needs and procure from appropriate source. Orders necessary supplies from storeroom at staff request. Properly delivers specimens, requisitions, etc. to other departments. Stocks unit and each patient care area with necessary supplies and emergency equipment Assures all emergency equipment is in place and operational.

b. Sets up and uses oxygen, cardiac monitors, EKG machines and other patient care equipment.

c. Checks EKG machines, defibrillators and other emergency equipment to ensure they are in proper operating condition. Identifies and reports malfunctioning or broken equipment, supply problems and other safety hazards according to hospital standards. Performs QC on glucometer following department policy.

d. Keeps hallways cleared and uncluttered. Places stretchers, wheelchairs and IV poles in designated locations. Cleans and maintains all IV and supply carts. Cleans IV pumps after each use.

e. Strips beds, removes equipment/supplies from patient's room, returns equipment to appropriate department/ storage area upon patient departures. This includes replacement of suction canisters and stretcher area. Appropriately follows infection control procedures.

5. Participates in Unit-based quality assessment/improvement activities and staff meetings. Makes realistic suggestions for improvement to enhance Unit function.

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.

3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.

4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.

5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department.

Communication Etiquette:

1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.

2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Does not text or use e-mail during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).

5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always mindful of voice and language in public.

Self Management:

1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory, annual education and competency requirements.

4. Follows UMCAP safety, infection control and employee health standards.

5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.

6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.

7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.