Manchester, New Hampshire, New Hampshire
Posted: 22-Nov-24
Location: Louisville, Colorado
Salary: Open
Categories:
Internal Number: 24041160
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part-time
Shift: Days
Location: 100 HEALTH PARK DR, Louisville, 80027
The role you’ll contribute:
The patient experience manager provides consulting and coaching to leaders and the frontline team in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence others in process improvement. This role requires partnership skills and a can-do attitude, working closely with leaders and teams across the hospital. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This position serves as a change agent for Texas Health Mansfield, partnered closely with both clinical and non-clinical leaders in elevating experience.
The value you’ll bring to the team:
- Manages patient experience efforts, demonstrating strong collaboration, partnership and negotiation skills.
- Demonstrates strong project management skills, and effectively develops and monitors project workplans to completion.
- Leads committees/efforts and leverages patient experience best practices across all care settings.
- Manages and addresses patient complaints, working closely with leaders and risk management. Fosters a spirit of resolving issues, meeting and exceeding the needs of our consumers
The expertise and experiences you’ll need to succeed:
- Bachelor's degree in nursing
- Minimum of ten (10) years of healthcare related experience
- 5 years of experience as a Nurse Manager or above in an acute care setting or 3 years of experience in a patient experience consulting role in a multi-campus setting
- 10 years of experience as an RN
- Demonstrated history of leading strong improvement results in patient experience
