JOB SUMMARY: "Under the direction of a Registered Nurse the License Vocational Nurse (LVN) provides telephonic services to Community Health Choice (CHC) Members and their families for purposes of, identifying members with special health needs and available resource assistance. Work with the member or the members legal representative to develop a service plan. Monitor members with special healthcare needs as per HHS guidelines. Monitor members in the Lock In and ED Programs. Make referrals to other departments as needed. Works closely with RN Case Managers, Team Leads and Managers of Care Management to coordinate care for members. MINIMUM QUALIFICATIONS: