Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

As a divvyDOSE Pharmacy Technician – Home Delivery, you will be asked to shadow to demonstrate what right looks like as a fully proficient Technician. Positively contribute to the overall team motivation and drive team engagement.  As permitted by state regulation, interprets providers' prescriptions, and creates order, assesses, inputs, and retrieves prescription, medical/lab, and reimbursement information from computer system.

Schedule: Monday – Friday, 8:30am – 5pm, with 3 days a week in office

Position Location: 2610 Northgate Dr. Iowa City, IA 52245

You’ll enjoy the flexibility to telecommute* from anywhere within Iowa, as you take on some tough challenges. 

Primary Responsibilities:

• Customer onboarding
• Prescription requests
• Entry, billing, and submittal of the customer's order to fulfillment for delivery
• Assist with operations support, training, and process improvements
• Contribute to updating Standard Operating Procedures (SOPs) and team content
• Creation/routing of pharmacy orders through receipt
• Review and verification of members'/patients' prescriptions
• Prep and scan documents, verify member/patient data submit prescription orders in computer system
• May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
• This is a remote role; all candidates must reside in Iowa to be considered

General Job Profile:

• Applies knowledge/skills to a range of moderately complex activities
• Demonstrates great depth of knowledge/skills in own function
• Acts as a technical resource to others in own function
• Proactively identifies solutions to non-standard requests
• Solves moderately complex problems on own
• Works with team to solve complex problems
• Plans, prioritizes, organizes, and completes work to meet established objectives
• Provide an exceptional customer experience with every interaction
• Provide a holistic approach to case management by completing the following duties for each customer assigned
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May coordinate other activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• Active and unrestricted Nationally Certified Pharmacy Technician license without restrictions
• 2+ years of experience working in retail pharmacy
• Ability to work a hybrid schedule with 3 days a week in office at 2610 Northgate Dr. Iowa City, IA 52245
• 18 years of age or older

Preferred Qualifications:

• Previous pharmacy technician or patient experience
• Call-center or telephonic work 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED

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