PIH Health is seeking a dedicated and customer-oriented individual to join our team as a Call Center Coordinator at the Cardiology Outpatient Clinic. This full-time, regular/at-will position offers a competitive hourly wage ranging from $21.00 to $28.35. As a Call Center Coordinator, you will be an integral part of our healthcare network, serving approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. Under the direction of IDS Call Center Management, you will perform tasks related to patient scheduling and pre-registration with efficiency, accuracy, and hospitality, ensuring that the needs of patients, physicians, and the organization are met. Your role will involve troubleshooting and resolving issues, engaging in performance improvement activities, and serving as a communication facilitator for your area of responsibility. No travel is required for this entry-level position. PIH Health is nationally recognized for excellence in patient care and patient experience, and we are committed to providing cutting-edge advancements and quality healthcare technology. For more information about our organization, please visit PIHHealth.org or follow us on social media platforms such as Facebook, Twitter, and Instagram.

• Critical thinking and problem-solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software
• Spanish/Chinese bilingual preferred

• Successful completion of high school education or GED
• Minimum 1 year Customer Service experience
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• Telephone experience with excellent telephone etiquette (Preferred)
• Knowledge of insurance/authorization process and basic medical terminology (Preferred)
• Medical Assistant (Preferred)
• Work experience in a Call Center setting (Preferred)

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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