Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Patient Education

Job Summary:

The patient education editor develops, writes, edits, designs, manages, and produces patient-facing information in print and other multimedia formats, including print pieces, such as short education sheets and book-length projects, as well as slide-based and animated videos using animation software tools. The editor is responsible for specific clinical areas and produces work for the entire Vanderbilt Health enterprise. The editor manages patient education projects in collaboration with stakeholders across the organization. In all the work they produce, the editor practices and promotes best practices for health literacy and patient-centered care. Be committed to plain language principles and fostering health literacy to help empower patients and families.

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Preferred Education, Skills and/or Experience

The successful candidate will:

• Have demonstrable and exceptional editing, writing, verbal, and interpersonal skills
• Be able to work independently and manage multiple projects involving diverse stakeholders and overlapping timelines
• Be task- and detail-oriented
• Be able to work collaboratively as part of a dynamic, goal-oriented team
• Be a consistent and passionate voice for patients and their families, as well as health equity and its relationship to health literacy
• Be a fast and committed learner who embraces continuous improvement

Direct health literacy or health writing and education experience, as well as 5 to 7 years in an academic medical setting is highly desirable.

Computer/technology skills

• Experience in Windows or Mac platforms
• Proficiency in Microsoft Office is a must
• Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator) for page layout, photo editing, and graphic design desirable
• Experience with video creation platforms, such as Vyond and other platforms is a plus
• Knowledge of SharePoint is a plus

Key Functions and Expected Performance

Project Management

• Identify stakeholders for patient education projects across the clinical enterprise; identify key contacts for clinical governance
• Establish clear timelines and communicate frequently with project participants
• Manage multiple, overlapping projects and meet deadlines
• Collaborate with stakeholders to achieve consensus on content, appropriate content type, and formatting and to ensure content is used by stakeholders and clinicians according to best practices for patient-centered communication
• Help oversee translations in collaboration with department program manager and Interpreter Services Department.
• Serve on standing and ad hoc committees as needed
• Advocate continuously for patient-centeredness, health literacy, clinical and technological integration, efficient use of resources, and consistent messaging across the clinical enterprise
• Collaborate with ancillary and administrative departments as necessary (e.g., Health Information Management; Accreditations & Standards; Quality, Safety, & Risk Prevention; Compliance; Legal; Nurse Education; etc.)
• Work with stakeholders as needed to establish baselines and methodologies for measuring project outcomes; document progress and results

Writing/editing/proofreading/design/print and video production/content and asset management

• Develop and write original content in collaboration with Vanderbilt clinical experts for print and other patient-facing media
• Write and edit documents at a reading level appropriate for the intended audience, while translating complex medical information and jargon into everyday language and incorporating best practices for health literacy
• Create and edit original patient education scripts and videos in collaboration with the team and Vanderbilt clinical experts, when needed using video creation platforms, such as Vyond or other software, while translating complex medical information and jargon into everyday language and style to create health literate videos
• Copyedit and proofread documents and video scripts and text, making sure they conform to departmental style and VUMC branding and graphic standards.
• Design and typeset documents using Adobe Creative Suite
• Ensure compliance with regulatory requirements and intellectual property/copyright laws
• Archive content in SharePoint; upload content into E-Docs, Krames Staywell, and other databases as required; maintain complete history for each document; add metadata, including keywords, for each document as appropriate
• Assist with the integration of patient education content into
• clinician-facing applications
• patient-facing applications
• TV systems
• public websites
• mobile devices

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

4 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled