Education and Experience

1. BS in Nursing (Required); Master's Degree (Preferred)
2. Current RN license in State of MD
3. Minimum 5 years Case Management experience, which includes at least 2 years progressively responsible supervisory experience.

Knowledge, Skills and Abilities

• Is responsible for contributing to the development and administration of departmental goals and objectives and their concurrence with the hospital mission, vision and goals.
  • Understands the bigger picture and his/her role in it.
• Is responsible for ensuring the delivery of high quality service to all customers, as well as meeting regulatory requirements and continually improving performance.
• Is responsible for appropriate management of resources.
  • Development and administration of annual fiscal goals, including operating and capital resources.
  • Effectively manages the human resources of the department. Includes managing staffing levels, developing staff, maintaining good communication, and promoting high employee morale.
  • Ensures adequate staffing levels for hospital operations through proactive recruitment and retention efforts.
• Demonstrates leadership abilities consistent with the goals and values of the organization.
  • Communication skills:
    • Utilizes appropriate customer relations skills.
    • Discourages gossip and seeks clarification to effectively communicate accurate information.
    • Keeps senior management abreast of pertinent information.
• Professionalism
  • Demonstrates responsibility for self-learning and professional growth..
  • Maintains confidentiality of patient, employee and hospital information.
  • Maintains professional attitude and appearance.
  • Assumes responsibility and is accountable for own actions. Supports hospital decisions.
• Maintains effective relationships with the medical staff.
• Functions as a collaborative team member, demonstrates commitment to group goals and teamwork.
• Manages change effectively, including being flexible and adaptive.
• Utilizes critical thinking to identify problems proactively, and independently generates solutions/resolutions as necessary.
• Consistently demonstrates integrity, resilience and perseverance in this leadership capacity.