Consumer Experience Operations Specialist

All the benefits and perks you need for you and your family:

·     Benefits from Day One

·     Paid Days Off from Day One

·     Career Development

·     Whole Person Wellbeing Resources

·     Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday

Shift:  8:00 am – 5:00 pm. This a Hybrid position

Location: 2600 Westhall Lane, Maitland, FL 32751

The community you’ll be caring for:

• Join a team that provides exceptional patient-based care. 
• Collaborative teams that work together for a common goal 
• Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care. 

The role you’ll contribute:  

The Consumer Experience Operations Specialist is responsible for supporting the consumer operations function for AdventhHealth Medical Group CFD-S.  The Consumer function includes Consumer Strategy/Initiatives (including contact centers), matrixed support to experience of care initiatives across AdventHealth Medical Group CFD South and Ambulatory Services in the Central Florida Division South Region.  He/she coordinates programs and projects related to Vision 2030 Consumer Promises. He/she serves as a subject matter expert in contact center operating technology and reporting tools. He/she collaborates with operations and administrative support teams on other adhoc projects. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.

 

 

The value you’ll bring to the team:

 

·         Provides subject matter expertise in telephony platform and reporting tools

·         Trains new employees on telephony platform and continuing education for leaders and team members

·         Supports contact center managers with telephony platform education and best practices

·         Tracks weekly contact center performance and quality assurance

·         Supports director with contact center team engagement, communication, and monthly team meetings

·         Supports director with leadership education supporting consumer initiatives

·         Assists with the planning, design, and execution of consumer initiatives performance goals

 

The expertise and experiences you’ll need to succeed:  

 

Minimum qualifications: 

• Bachelor’s degree in business administration, communications, healthcare administration or other related field of study or equivalent years of experience 
• Previous experience in training/facilitation
• Previous experience in the healthcare industry

Preferred experience: 

• 1 year of medical group office experience
• Five9 Telephony experience
• Appointment Scheduling experience and EPIC experience
• Clinical background preferred and project management 

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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