REPORTS TO POSITION:Chief Nursing Officer - Madras/Prineville
DEPARTMENT: Patient Care Support
DATE LAST REVIEWED: November 1, 2022
OUR VISION: Creating Americas healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: Patient Care Support department includes multidisciplinary support for the Prineville or Madras campus that includes House Supervisors and staffing.
POSITION OVERVIEW: The House Supervisor - Madras/Prineville functions as the point person for bed control and for receiving requests for direct admissions and transfers, and over-seeing house-wide clinical staffing functions. This position also serves as the on-site administrative agent in off-hours and in the absence of administrative personnel. The House Supervisor is a role model and mentor for staff by applying standards for professional nursing practice and focuses clinical care to enhance the experience for patients, families, and all others while functioning in alignment with the Leadership approach of St. Charels Health System (SCHS). This position will directly supervise other caregivers, such as RNs, CNAs and other caregivers as assigned.
ESSENTIAL FUNCTIONS AND DUTIES:
Coordinates and integrates resources throughout the institution. Problem solves on a daily basis utilizing appropriate resources and communicates concerns to nursing leadership, Duty Administrator, and Medical Staff as appropriate.
Maintains proficiency in clinical skills and is able to assist as needed with direct patient care.
Identifies risk management and/or practice issues and processes appropriately.
Supports and assists in achieving strategic initiatives as appropriate.
Maintains awareness of budgetary targets and manages resource utilitization to meet targets.
Manages and monitors surge in volume or acuity in inpatient and outpatient departments including the Emergency Room.
Mentors staff on their respective shift including giving feedback and participating in performance coaching.
Maintains accountability for professional practice.
Acts as a resource for organ donor process.
Coordinates staffing functions in absence of staffing analyst.
Coordinates inter-facility patient transfers with Transfer Center staff. Monitors transfer request calls for EMTALA compliance.
Assigns or delegates to others nursing measures which the caregiver is prepared to perform and qualified to perform and are within that persons scope of practice.
Supervises others to whom nursing interventions have been assigned or delegated.
Maintains and demonstrates an in-depth knowledge of nursing principles, practices, standards, and techniques and applies this knowledge in accordance with SCHS policies and work instructions and within laws and regulations governing nursing practice in the State of Oregon.
Assesses the patients condition and needs using critical thinking and clinical judgment: sets outcomes; implements appropriate nursing actions and collaborates with other disciplines to meet the patients/familys physical, emotional, spiritual, social, and intellectual needs; and evaluates patients progress.
Documents all patient care with proficiency in compliance with hospital policies, procedures, and regulatory agencies.
Calculates dosages and administers medications accurately in accordance with SCHS policies and procedures for medication administration.
Provides and maintains a safe environment for caregivers, patients and guests.
Demonstrates awareness of and supports SCHS departmental and operating unit goals through participation in continuous quality improvement and departmental activities. Actively supports quality improvement through leading improvement projects, monitoring quality metrics, completion of audits, and may report to the Patient Quality and Safety Committee or the Acute and Emergency Committee.
Participates in activities that promote professional growth and development of self and others.
Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.
Identifies work-related problems with possible solutions and implements solution(s) (within scope of practice), when appropriate.
Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
Responsible to manage the patients experience by clarifying, integrating, and coordinating the roles of the interdisciplinary team.
Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patients care,asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.
Develops cultural competence and provides indirect care to patients and family members who belong to diverse cultural backgrounds.
Supports the vision, mission, and values of the organization in all respects.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
AHA Basic Life Support for Healthcare Provider certification.
ACLS required within 60 days of hire.
TNCC, PALS, Moderate Sedation, NRP and AVADE training required within 6 months of hire.
Preferred: N/A
EXPERIENCE
Required: Three years clinical nursing experience.
Additional management classes may be required prior to or after hire.
Preferred: Management experience. ED experience
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION
Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.
Excellent organizational and multi-tasking skills.
Strong teamwork and collaborative skills.
Strong analytical, problem solving and decision-making skills.
Basic to intermediate ability and experience with computer applications, specifically electronic medical records system, and MS Office.
PHYSICAL REQUIREMENTS
Continually (75% or more): Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, lifting/carrying/pushing or pulling 1-25 pounds.