The Chief of Staff (COS) will partner with the Chief Medical Officer for Ambulatory Care in leading strategic initiatives that advance clinical excellence, operational efficiency, and patient-centered care. The COS will serve as a key strategic advisor and executive leader, driving complex initiatives that shape the future of ambulatory care services across the health system.
Key responsibilities of the COS include, but are not limited to:
Leading the development, execution, and continuous refinement of strategic initiatives that align with UCLA Health’s mission, vision, and long-term goals. Partnering with health system executives and senior leaders to drive innovation, growth, and expansion in ambulatory care services
Overseeing a diverse portfolio of complex, high-impact projects and initiatives across the health system and ensuring optimal resource allocation, budget management, and alignment with organizational objectives. Leading the development and implementation of operational workflows, policies, and procedures to enhance efficiency and effectiveness
Conducting complex data analysis, generating insights, and providing strategic recommendations to guide executive decision-making. Utilizing data analytics to monitor performance, identify opportunities for improvement, and drive continuous quality enhancement
Fostering collaboration across departments, affiliates, and external partners to create a cohesive and aligned approach to care delivery. Serving as a liaison between the CMO-AC and internal and external stakeholders to ensure effective communication and strategic alignment
Mentoring and developing high-performing teams, promoting a culture of excellence, accountability, and innovation. Overseeing workforce development strategies, including resource planning and talent management
Salary Range: $83,800 - $179,400 Annually
Qualifications
We’re seeking a self-motivated, collaborative, team-oriented administrative professional with:
Bachelor’s degree required
MPH, MHA, MBA, or other related master’s degree required
Minimum of seven years of healthcare project management experience and 5 years of relevant management experience are preferred
Experience in managing the complete lifecycle of a project, including directly or indirectly leading cross-functional teams preferred
Experience leading, facilitating, and implementing new programs and projects in a healthcare setting
Demonstrated experience in using advanced analytics to support strategic decision-making, improve operational performance, and enhance patient outcomes. Proficiency in data analysis, health informatics, and the development of dashboards, KPIs, and other performance metrics is essential
Skill to research and analyze information, problems, situations, and procedures to define objectives, identify patterns, and formulate conclusions
Excellent oral and communication skills to obtain and convey correct and complete information and concepts to individuals and groups in formal and informal situations
Ability to make presentations to senior and executive management
Excellent resolution skills to plan activities among individuals and groups in various working relationships
Skill in negotiating, exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions
Prior experience managing employees, including selection, training, work assignments, review, motivation, and performance appraisal
Demonstrated skill (intermediate to advanced level) in using software programs, including but not limited to Microsoft Office applications, project management platforms, customer relationship management systems, database management, and analysis or equivalent.
Skill in working with complex organizations to comply with regulatory requirements
Ability to interact diplomatically and empathetically with a patient population in varying degrees of health and effective communication with staff, faculty, and the general public in conveying information to varying organizational levels
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.