The Director of Quality, Service, & Performance Excellence will oversee the development and interpretation of performance data, ensuring accuracy and reliability for internal and external reporting for CM, MSO and PHP. Works closely with Senior Director of MSO and Care Management leadership on quality improvement initiatives including defining and prioritizing performance indicators for enhancing quality outcomes including but not limited to value based programs, scorecard, performance on access, quality, equity measures and patient experience. Partners with leadership in developing, organizing, and monitoring Performance Improvement (PI) initiatives to achieve safe and excellent healthcare quality and operational outcomes; employs and utilizes performance improvement methodology, tools, and techniques to streamline healthcare process and delivery systems. This role requires an exceptional leader with proven ability to utilize strong process and data-driven analytical skills to identify the processes, systems, and/or practices that lead to sub-optimal performance and successfully resolve these issues through process simplification, reengineering, and change management. Can work as a project manager, facilitator, consultant, and analyst to identify opportunities for improvement and manage initiative designed to improve quality and patient outcomes. Able to incorporate Lean processes and tools in all aspects of performance improvement and demonstrate ROI. 

This is an exempt managerial position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Advanced written, verbal, and non-verbal communication in the English language
• Ability to relate effectively with all levels of the clinical and administrative/financial departments
• Strong organizational skills and analytical abilities
• Strong leadership skills demonstrated through effective management or collaboration with multidisciplinary teams and committees focused on quality management and performance improvement
• Strong computer skills
• Detail oriented, able to assess and interpret findings
• Broad clinical background

Required:

• Master’s degree in business, healthcare administration or related field in Quality, or Engineering
• Experience in overseeing Quality Assurance Programs and Performance Improvement Plans (PIPs) in healthcare setting
• Minimum of three years of experience in a hospital, home health agency, primary care clinic or health facility.
• Current California driver’s license and valid auto insurance. 

Preferred:

• Previous experiencing managing projects
• Certification in Lean, Six Sigma, and/or other process improvement methodology

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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