Education and Experience

1. High School Diploma or equivalent (GED) is required.
2. Three years work experience in an administrative or clerical position in a health care setting such as an acute care hospital, nursing home or Health Maintenance Organization performing relevant clerical activities.

Knowledge, Skills and Abilities

1. Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs).
2. Highly effective verbal, written and interpersonal skills to effectively communicate hospital policies and procedures to medical staff, colleagues, patients and/or visitors, complete admission and/or other documentation and respond promptly to instructions given.
3. Effective listening skills with the ability to listen and understand patient information and translate it to written documentation.
4. PC Literate, with ability to enter and/or retrieve demographic, financial, and/or patient information on an online registration system.
5. Ability to establishes and maintain courteous and effective relationships that foster quality customer service, and demonstrate sensitivity and awareness of customer needs; when dealing with patients/visitors, co-workers and healthcare staff.
6. Ability to use resourcefulness and problem-solving skills when handling telephone and in-person inquiries or when required to resolve patient scheduling issues.
7. Ability to work independently and respond effectively under stress.
8. Ability to prioritize and manage numerous tasks in different stages of completion.
9. Ability to observe and apply relevant hospital and departmental policies and procedures. Observe patient right to privacy in handling personal information in compliance with the Privacy Rule (under Title II of the Act) of the Health Insurance Portability and Accountability Act (HIPAA), ensuring the security and privacy of each patient's health care information.
10. Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs.

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.

1. Takes action to correct observed risks to patient safety.
2. Reports adverse events and near misses to appropriate management authority.
3. Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.