JOB SUMMARY: Performs patient evaluations and administers interventions in department or ambulatory clinics, performs related duties such as departmental performance improvement, research, and clinical education, and serves as clinical specialist to staff. Also serves as resource to program or product line development. Adheres to practice act, regulations and rules, departmental policy and procedure, and documentation and reimbursement rules applicable to ambulatory care. Manages patient appointment system and work with front office on service authorization, certification and recertification. Demonstrates competence to adapt work and customer service to accommodate the unique physical, psychosocial, cultural, safety and other