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Duke University Health System
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Guest Services Concierge
JOB SUMMARYThe Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.ESSENTIAL FUNCTIONS OF THE ROLEGreets patients, families and visitors in a friendly professional manner.Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.Provides escorts for patients and visitors to areas throughout the hospital that are difficult to l
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