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Penn State Health

Enola, Pennsylvania

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Veterans Affairs, Veterans Health Administration

Fort Meade, South Dakota, South Dakota

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Veterans Affairs, Veterans Health Administration

Dayton, Ohio, Ohio

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Nemours

Wilmington, Delaware

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Sonic Healthcare USA

Anywhere, Virginia

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Beebe Healthcare

Lewes, Delaware

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St. Luke’s University Health Network

Bethlehem, Pennsylvania

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AdventHealth

Palm Coast, Florida

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Baylor Scott & White Health

Hewitt, Texas

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Vanderbilt Health

Nashville, Tennessee

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BJC HealthCare

Saint Louis, Missouri

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Penn State Health

Hershey, Pennsylvania

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University of Maryland Medical System

Baltimore, Maryland

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Duke University Health System

Raleigh, North Carolina

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Duke University Health System

Raleigh, North Carolina

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Veterans Affairs, Veterans Health Administration

Reno, Nevada, Nevada

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Yuma Regional Medical Center

Yuma, Arizona

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Denver Health

Denver, Colorado

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Foundation Health Partners

Fairbanks, Alaska

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Foundation Health Partners

Fairbanks, Alaska

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Beebe Healthcare

Rehoboth, Delaware

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Optum

Phoenix, Arizona

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Vanderbilt Health

Nashville, Tennessee

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Customer Service Advocate I
JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Members calls related to inquiries, questions and concerns in all areas including enrollment, benefit interpretation and eligibility for medical care. Serving assistance to one/maximum two Lines of Business. Maintains confidentiality per HIPAA guidelines..JOB SPECIFICATIONS AND CORE COMPETENCIESEssential Functions40% Call Handling: Answer and document Members calls related to inquiries, questions and concerns in all areas including eligibility and status of claims and authorizations. Specifically, have the knowle


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