Education & Training: High School diploma or equivalent required.

Work Orientation & Experience: One (1) year of experience in a telecommunications, clerical or office setting preferred. Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and Power Point. Experience operating a multi-line switchboard preferred. EPIC experience preferred.

Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls. Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct.