Contact Center Specialist 3 in Dallas, TX for Baylor Scott & White Health

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Contact Center Specialist 3

JOB SUMMARYThe Contact Center Specialist 3, working alone, responds to routine, complex and escalated inbound phone calls, emails and electronic requests to assist as front line help for product and/or service inquiries, and facilitates the resolution of patient complaints and issues. This may include, but not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. This job level typically participates in training and mentoring Levels 1 and 2 staff. ESSENTIAL FUNCTIONS OF THE ROLEServes as a back up to the supervisor by providing training, coa

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