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Veterans Affairs, Veterans Health Administration

Indianapolis, Indiana, Indiana

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MaineHealth

Damariscotta, Maine

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Hebrew SeniorLife

Boston, Massachusetts

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Yuma Regional Medical Center

Yuma, Arizona

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AdventHealth

Tavares, Florida

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AdventHealth

Altamonte Springs, Florida

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Baylor Scott & White Health

Fort Worth, Texas

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Baylor Scott & White Health

Temple, Texas

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Vanderbilt Health

Nashville, Tennessee

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CHRISTUS Health

Irving, Texas

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BJC HealthCare

Saint Louis, Missouri

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BJC HealthCare

Belleville, Illinois

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University of Maryland Medical System

Aberdeen, Maryland

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Duke University Health System

Durham, North Carolina

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Duke University Health System

Durham, North Carolina

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Southern California Permanente Medical Group

Los Angeles, California

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Denver Health

Denver, Colorado

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PIH Health

Los Angeles, California

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Southwestern Medical Center

Lawton, Oklahoma

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AdventHealth

Ocala, Florida

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AdventHealth

Orlando, Florida

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AdventHealth

Altamonte Springs, Florida

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Contact Center Specialist 3
JOB SUMMARYThe Contact Center Specialist 3, working alone, responds to routine, complex and escalated inbound phone calls, emails and electronic requests to assist as front line help for product and/or service inquiries, and facilitates the resolution of patient complaints and issues. This may include, but not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. This job level typically participates in training and mentoring Levels 1 and 2 staff. ESSENTIAL FUNCTIONS OF THE ROLEServes as a back up to the supervisor by providing training, coa


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