General Summary

The Lead Business Analyst will be responsible for independently analyzing business processes and workflows, identifying areas for improvement, and recommending solutions to increase efficiency and productivity of the applications supported. The successful candidate will work closely with stakeholders across the organization as well as mentor team members in performing these functions.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Serve as the subject matter expert for Infor and related systems, including understanding system functionality, integration points, updates and limitations.

• Maintain up-to-date knowledge of emerging trends, best practices and organizational changes related to assigned business applications.

• Serve as point of contact to users of our supported business applications, and work toward the resolution of complex application problems.

• Work with stakeholders to gather and document business requirements and translate them into detailed functional specifications.

• Collaborate with cross-functional teams to develop and implement solutions that improve business processes and workflows.

• Conduct system testing, including creating test cases and executing test plans.

• Troubleshoot system issues and work with vendors to resolve technical problems.

• Provide training and support to end-users, including creating user manuals and documentation.

• Develop and maintain relationships with key stakeholders to ensure a deep understanding of their needs and requirements.

• Manage projects related to assigned business applications, including project planning, resource allocation, and budget management.