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Posted: 31-Dec-24
Location: Los Angeles, California
Categories:
Internal Number: 145481403
Under the general supervision of the Connie Frank Kidney Transplant Center Clinic Manager and the AN III. Perform the functions of receptionist, pre-register all new patients, assess new patients for insurance pre-certification; encounter all patients using the Care Connect system, update demographic and insurance data as necessary; prepare billing and medical record documents for pt. visits; communicate with back office staff regarding problems and specific circumstances; complete all receipts required for cash payments, including charge card payments, and make deposits to the finance office; perform appointment scheduling tasks in the Care Connect system for those physicians and clinics assigned; perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and scheduling appointments with other offices/departments; provide patient with after visit summary and inform patient of mychart; provide prompt and courteous telephone communications; assist in collection and collation of census data; schedule all outpatient clinic visits for all physicians who utilize the Connie Frank Kidney Transplant Center; and perform other duties as assigned by the Clinic Manager and or the AN III.
Reports directly to the Clinic Manager and or the AN III when necessary.
Salary Range: $28.23-$40.44/hourly
Required:
- Detailed knowledge of hospital admissions/registration procedures
- Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
- Experience working in a medical setting
- Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
- Recent patient registration and appointment scheduling experience
- Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
- Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
- Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
- Skill in following through on assignments to completion
- Ability to use diplomacy and respect confidentiality in sensitive situations
- Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
- Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
- Oral and written communication skills to convey information clearly to patients, faculty and staff
- Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
- Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
- Ability to maintain confidentiality on patient and physician issues
- Proficiency with Microsoft Word & PC and access database systems
- Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
Desired:
- Experience with UCLA EHR (Care Connect)
- Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
- English/Spanish bilingual oral communications skills to conduct admission/registration interviews
