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Posted: 03-Jan-25
Location: Durham, North Carolina
Categories:
Internal Number: 252973
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
This position is a remote position with North Carolina residency required.
General Description of the Job Class
Performs specialized or advanced health information activities necessary to organize, maintain, and use electronic patient health records. Positions at this level demonstrate a strong, independent work ethic, exceptional customer service, outstanding analytic and problem-solving skills, and the ability to make decisions based on standard operating procedures. Requires the ability to interpret and explain policy and internal requirements related to health record documentation, policies, and procedures. Specific job responsibilities are based on the service unit within the Health Information Management assigned and include: performing compliant screening of incoming requests for protected health information of our patients; distribution of medical records; deficiency management, duplicate pair resolution; deceased flag management; management of calls for medical record numbers; deficiency management to assure compliance with federal and state regulatory and accrediting body requirements for health record content and timely completion; and document management to include the capture of health records in an electronic format. Expert computer skills to navigate and query multiple electronic systems required to complete complex tasks.
Duties and Responsibilities of this Level
Ensures a complete, accurate, and timely record of outpatient care. Using CMS and Joint Commission regulations, State of NC Statutes, Medical Staff Bylaws, and hospital policy, perform the following:
- Completes initial chart analysis to validate automated chart assignments and assigns missing chart deficiencies to the appropriate providers (45%)
- Performs final chart analysis to validate completion of all chart assignments (45%)
- Escala tes concerns for evaluation and response per policy (5%)
Performs other duties as assigned, including validating surgical procedures submitted by providers for Board certification. Communicate findings and corrections needed with the provider. Facilitates HIM leadership attestation and notarization. Coordinates delivery of the validated packet to the provider (5%)
Knowledge, Skills, and Abilities
Good organizational skills, excellent investigative/analytic skills with detail orientation, and strong follow-through capabilities. Excellent verbal and written communication skills to effectively problem solve, develop working relationships, and assist system users. Must be able to meet deadlines, work independently, set priorities, and maintain confidentiality. Ability to work calmly and efficiently in high-pressure situations. Intermediate knowledge of human anatomy and physiology and medical terminology is highly recommended. Intermediate to Expert skills using Windows-based software, familiarity with information technology hardware
and software in a local and wide area network environment.
Minimum Qualifications
Education
A high school or GED diploma is required.
Experience
4 years of experience in Health Information Management, Document Management, or healthcare-related fields is required associate/bachelor's Degree in Healthcare, Business, IT, or a Related Field can be substituted for 2 years of experience associate degree in HIT preferred
Degrees, licenses, and certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.