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Posted: 03-Jan-25
Location: Hershey, Pennsylvania
Categories:
Internal Number: 61227
Penn State Health - Penn State Health Corporation
Location: US:PA: Hershey
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours: 8-Hour Shifts
Recruiter Contact: Shelley Cooper at scooper4@pennstatehealth.psu.edu
SUMMARY OF POSITION:
Provide technology support to one or more operational business units of the Medical Center. Participate in team planning and discussions, prepare sections of team documents, lead small to medium-sized projects, and participate in larger projects. Emphasize daily task completion and project completion, according to specific instructions (which usually require the implementation of known approaches, perhaps with modest modification, rather than the engineering of new solutions).
ESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Work with other operational areas to ensure that effective and integrated delivery of information technology services as required for assigned projects and routine operations.
- Lead small to medium-sized projects (e.g., with the information technology department or for a small business unit).
- Serve as an information technology liaison with the client community.
- Assist in the resolution of application production problems.
- Maintain application profile tables. Use vendor-supplied tools to perform ad hoc reporting.
- Recruit resources from other information technology teams as required to resolve problems.
MINIMUM QUALIFICATION(S):
- Bachelor?s degree with two (2) years of experience or six (6) years of experience in lieu of bachelor's degree.
- Technical support experience using ERP systems, e.g.: SAP, Oracle, Infor.
- Incident, Request, and Change Management process experience.
PREFERRED QUALIFICATION(S):
- On-call support experience
- Infor Cloud Suite IDS experience
- Infor Cloud Suite P-Flows
- Infor Cloud Suite A-Synch
- Infor Cloud Concierge management
- Infor Cloud Security
WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
For more information: About Us | Careers | Penn State Health
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
- Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
- Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
- Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
- Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
- Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
For a full list with more detailed information: https://www.pennstatehealth.org/careers/working-here/total-rewards
WHY PENN STATE HEALTH CORPORATION?
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health?s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.
YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:00 AM and 5:00 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
Union: Non Bargained