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Posted: 04-Jan-25
Location: Tampa, Florida
Categories:
Internal Number: 24032763
All the benefits and perks you need for you and your family:
· Student Loan Repayment Program
· Career Development
· Whole Person Wellbeing Resources
· Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Days
The community you’ll be caring for: AdventHealth Carrollwood
· Family-like culture
· Teamwork driven both inter Dept and multidisciplinary
· Positive working climate to support a well-balanced work life balance
The Imaging Support Representative will engage customers and staff to enhance their experience. The primary focus will be meeting/exceeding customer needs. Duties include greeting customers and guests who come to the department and assist them with their inquiries and initiating the Radiology exam process in a positive and welcoming manner.
The value you’ll bring to the team:
· Answers phones and greets patients and guests using facilities' Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person of patient progress. Deescalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of facility. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift
· Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPAA, federal and state laws related to release of information, and may also document patient account appropriately
· May research scripts, previous forms, insurance cards, orders, and changes and cancels exams accordingly. Uses scheduling program to research exams scheduled for patients and reschedules as needed
The expertise and experiences you’ll need to succeed:
· High school Education or equivalent
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.