At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Campusfeatures 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Campus features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Duke University Health System Job Description:

PHARMACY TECH I/II- DRH Outpatient Pharmacy

(Per Diem, Day Shift) (4120) 

Job Title: PHARMACY TECH I/ II

Job Code: 4120

FLSA: N

Pay Target: C1

Shift Requirements: Per Diem 4-hour shifts with Work Hours between: 9:00am-1pm OR am 12:30pm-4:30 pm Monday-Friday. Weekend day shifts possible as the service expands.

Supervisory Responsibility: No

General Description of the Job Class

The pharmacy technician will be based at The Plaza Pharmacy inside Duke Raleigh Hospital.  The ideal candidate will be performing under supervision a variety of routine and advanced technical duties related to preparing and dispensing drugs in accordance with standard procedures and techniques. They must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment.  The candidate must demonstrate excellence in customer service and teamwork while ensuring all medication needs and regulatory compliance standards are met.  The candidate must model behaviors that exemplify our core values of safety, teamwork, excellence, diversity and integrity.

Duties and Responsibilities of this Level

Effectively follow workflow procedure with an in-depth understanding of each area (i.e., prescription receipt, data entry, pick-up, filling) for processing of patient medications. Deliver medications to patient care locations within the hospital, when appropriate.

 

Assist in training new technicians and students and assist with evaluating their progress as directed.  May assist in preparing schedules, setting work priorities and making work assignments as directed.  Assist in documentation of specific procedures and quality assurance activities under a pharmacist review.

Assist with processing, ordering, completing Provider office orders.

Receive and triage information requests; research and provide information when and where appropriate. Refer other inquires to the pharmacist. Order, receive and stock drugs and supplies along with assisting with inventory management and control. Package medications as required for dispensing.

Remains flexible for scheduling needs while easily adapting to a challenging work environment

Assist in inventory management focusing on a lean inventory while minimizing out of stock orders.

Assist other technicians in performing complex procedures and/or calculations as required.

Manage personal responsibilities while being able to shift to help team members

Proactively identifying and resolving potential problems to ensure patients have their medications when needed.

Collaborates with immediate pharmacy team, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver a timely resolution of any medication or insurance related concerns

Prioritizing patient needs and displaying empathy in all interactions to ensure complete patient satisfaction

Actively seeks opportunities to expand clinical, technical and insurance knowledge

Independently able to contact patients via phone to coordinate pick-up of medications refills to ensure medication compliance

Complete and document all assigned medication storage area inspections at least monthly. Identify and replace outdated and unusable drugs. Monitor assigned quality improvement indicators of individual or departmental performance.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education:

Work requires high school or equivalent. Successful completion of a formalized Pharmacy Technician program strongly preferred.

Experience:

Work requires a minimum of two years of experience as a pharmacy technician plus completion of advanced competencies checklist as documented and approved by the Department of Pharmacy OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Previous experience in an outpatient, retail/community pharmacy setting required.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

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