Provides leadership and ongoing management of effective patient care navigation initiatives including third-party vendor management, internal resource management, performance metrics reporting, performance improvement processes and budget management. 

Provides leadership, development and implementation of a centralized patient referral center aligned with the CxC and in accordance with the strategic imperatives for AdventHealth and business growth goals of the East Florida Division. 

Identifies, develop, gain consensus, implement and lead financially viable business plans and organizational models related to new and existing programs relevant to AHMG employed management initiatives and external community provider groups in support of growth opportunities. 

Develops well-defined and comprehensive strategic business plans that outline short and long-term growth objectives and detail strategic and tactical initiatives relevant to optimizing patient access to our health care providers.   

Develops service level agreements and outcome measurement tools.  Recruit, retain and grow talented and experienced call center agents and supervisors while managing performance and service level agreements.  

Coordinates efforts with Operations, Information Technology and Systems, and Telecommunication administrators to maintain a dynamic referral center platform for the medical group. 

In partnership with Executive, Physician and Administrative Leadership throughout AdventHealth; leads the integration of the Network Access Initiative in concert with AdventHealth’s mission, vision, values, service standards and strategic plan. 

Collaborates effectively with ambulatory physician and operational leaders to ensure optimal utilization of provider time. 

Regularly monitors and tracks department performance through development of a metrics-based dashboard and/or align withLogo