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Posted: 09-Jan-25
Location: Irving, Texas
Categories:
Internal Number: 245401
Summary:
The Director of Associate Relations will oversee, facilitate, and manage advanced, broad-scope Associate relations consultation and intervention for HR teams, leaders, and Associates. This role requires discretion, critical thinking, excellent judgment, highly developed analytical, interpersonal, problem-solving, and communication skills, along with maintaining a high level of confidentiality in managing sensitive issues. The Director will collaborate with HR Executive Leadership to set the strategy for Associate relations and support their team in handling workplace investigations, recommending action plans and interventions as necessary to ensure a positive work environment.
The Director will work extensively with HR Executive Leadership and other key stakeholders to identify opportunities to proactively address common Associate relations issues and provide guidance and coaching to HR teams on addressing Associate behavior and performance areas. The Director will stay attuned to organizational and operational changes across the system to identify potential Associate relations risks and develop plans to address these proactively. The job involves using solid investigative techniques to conduct thorough, objective investigations on various sensitive issues, partnering with HR Strategy and legal teams, investigating and responding to critical Associate relations cases, identifying trends, and collaborating with leaders. This job will provide guidance and education to Associate Relations Specialists to ensure appropriate and consistent investigations throughout the organization. This job will monitor activities throughout the System and implement proactive measures and initiatives to ensure a positive work environment that aligns with our CHRISTUS core values.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Oversees the management of Associate relations processes and procedures to enable effective management, conflict resolution, and problem solving as well as identifying trends and recommending proactive actions and accountability measures.
- Oversees a team of Associate Relations Specialists located throughout the ministries and System office and provides direct leadership and direction, ensuring consistency in investigation process and documentation requirements.
- Identifies a fair and inclusive process appropriate for Associate concerns including overseeing Associate fact-finding and ensuring adherence to Associate relations policies and practices, identifying opportunities for improvement, and suggesting changes as needed.
- Identifies potential Associate relations risks and develop plans to address proactively. This may be due to various organizational changes or current events.
- Identifies trends and areas of concern by department and by ministry; appropriately partners with the HR Strategy team and Leadership to provide guidance, solutions, actionable feedback, education, and coordinate training opportunities.
- Interprets and applies CHRISTUS policies and practices, employment law, and other regulations to provide guidance or clarification for Associate relations matters.
- Maintains the highest level of integrity and confidentiality when managing Associate relations issues.
- Oversees the use of effective documentation techniques and maintain accurate, confidential records regarding all reported matters and fact-finding documentation, serving as a source of standardization and best practice expertise for the HR Teams and the organization.
- Assesses and manages overall case workload, ensure case assignment to AR specialists is appropriate, assist with prioritization of cases, monitoring number of days open and engaging with HR Teams as appropriate.
- Spot checks/audits completed investigations to ensure compliance with CHRISTUS processes, policies, regulatory requirements and time to close expectations.
- Manages full cycle investigations and provides recommendations to critical partners: HR Teams, Legal, and Leadership to promote a positive work environment with fair and consistent application of policies and processes.
- Provides advisement and consultation to leaders and HR teams working through investigations and Associate relations matters on approach and best practices with practical implementation strategies.
- Ensures that each investigation is conducted, a consistent approach is implemented to compile and analyze investigation information, prepares a detailed written report of the investigation, and notifies the appropriate Leaders of the outcome of the investigation.
- Leverages data to influence action, supports decision-making and root cause assessments as well as develops recommendations and build solutions.
- Provides predictive analysis to the HR Teams to drive proactive planning.
- Maintains in-depth knowledge of legal requirements related to the day-to-day management of Associates, reducing legal risks, and ensuring regulatory compliance.
- Serves as a trusted and collaborative advisor in providing proactive, practical, and valued HR thought partnership to business leadership while ensuring alignment with CHRISTUS Health's core values and business initiatives.
- Collaborates with all team members to participate in internal projects to drive Associate engagement across the business.
- Coaches, guides, and develops Associate Relations team to success.
- All other duties and projects as assigned.
Job Requirements:
Education/Skills
- Bachelor?s Degree required.
- Master?s degree, advanced degree, or equivalent experience preferred.
Experience
- 5-7 years related human resources management, generalist, and/or employee relations experience required.
- Direct leadership experience required.
Licenses, Registrations, or Certifications
- SHRM or HRCI certification preferred.
Work Type:
Full Time
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