Fort Worth, Texas
Minneapolis, Minnesota
Posted: 11-Jan-25
Location: Durham, North Carolina
Categories:
Internal Number: 253284
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
The Manager of PRMO Financial Services is an integral part of the revenue cycle and is responsible for overseeing processes related to patient pricing and financial clearance processes across the Duke University Health System. The manager is responsible for developing, implementing, and managing patient financial policies and procedures, technology, and performance metrics. The scope of financial services includes, but is not limited to, patient estimates, fixed pricing services, centralized financial counseling in ambulatory clinics, and screening and coaching of financially at-risk patients. The manager is responsible for living and modeling Duke's values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment.
Strategic Planning and Process Improvement
- Responsible for developing a detailed workforce plan that aligns with the overall Service Access workforce plan.
- Required to collaborate with the Director, clinical partners, and PRMO HR in anticipating staffing needs and creating the plan/goal of recruitment and retention to include resource allocation.
- Required to collaborate with the Director, Service Access, and Clinical Partners in identifying/recommending industry trends and technological advancements and operationalizing identified changes within CL Inics.
- Responsible for educating on overall strategic PRMO strategies and partnering with clinical partners to implement them to ensure alignment across the health system.
- Implement department-specific strategies. Communicate respectfully and professionally with everyone. Focus 100% on our patients, their families, and our patients, their families, and our co-workers with eyes, words, and body language.
Internal Business and Quality/Safety
- Provides recommendations on key performance indicators and allocates resources as necessary to fulfill the implementation plan as outlined by the director.
- Implement technological improvements, identifying resources, establishing timelines, and managing outcomes.
- Manages external vendor relationships that support departmental operations.
- Ensures direct reports are reviewing and reporting on status/performance for their ownership areas.
- Monitor the status of metrics/performance and provide summarized status to the director/direct supervisor in all areas of oversight. Collaborate with the clinic to develop and implement an action plan for the needs of attention.
- Expected to tailor compliance requirements and communicate the plan to appropriate departments. Monitor compliance and hold staff accountable.
- Implements customer service performance. Proactively reach out to internal and external customers, receive free feedback, and address concerns.
- Coordinates/implements an employee engagement plan. Monitor the supervisor's employee engagement plan and issues.
- Enforces compliance with policies. Communicates policies and procedures to ensure consistent application of PRMO, DUHS, and DU policies and procedures across departments.
- Ensures behavioral and technical competencies are updated and communicated to your direct reports and supported clinical partners at least occasionally.
- Ensures department mid-year and annual performance results are communicated to direct reports and PRMO HR by stated deadlines. Executes the departmental development plan.
- Interviews for skill sets and make recommendations based on departmental needs. Hire appropriate, timely, and complete successful onboarding.
- Monitors budget performance of vendor contracts in conjunction with PRMO Finance.
- Responsible for the development and utilization of departmental labor standards and reporting for staffing decisions. Submits LMC requests for assigned staff.
- Ensures compliance with and consistent application of payroll, time and attendance, and PTO policies and procedures across all departments.
- Ensures internal controls and process documentation are complete and current. Communicate internal control thresholds and results and develop an action plan to meet target.
Leadership and Engagement
- Implements the succession plan in collaboration with the director.
- Fosters, creates, and maintains a respectful and welcoming environment for patients, visitors, and co-workers.
- Collaborates with the Director to develop appropriate onboarding curriculum.
- Responsible for developing and implementing, in partnership with the Learning Center, Human Resources, or other training resources, specific learning activities and training required for business functions.
- Ensure training curriculum for employees is available and relevant.
- Makes operational and budgetary recommendations. Review and implementation of the approved budget to ensure appropriate use of resources. Understand and communicate monthly budget performance to the director with recommendations to address variances. Manage purchase decisions/recommendations through the review and understanding of the budget.
- Responsible for approving and scheduling OT, temp & floats. Share monthly performance with direct reports and clinical partners.
Minimum Qualifications
Education
Bachelor's degree required. Master's degree preferred.
Experience
Work requires 5 years of experience in business or other applicable experience. A master's degree in a related field, such as business or health administration, may be substituted for experience on a 1:1 basis.
Degrees, licenses, and certifications
Certifications in patient access or patient accounting are preferred.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.