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Posted: 12-Jan-25
Location: Dallas, Texas
Categories:
Internal Number: 24019037
JOB SUMMARY
The Clinic Operations Manager II coordinates all activities in physician offices, clinics or other areas that help patients to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.
ESSENTIAL FUNCTIONS OF THE ROLE
- Manages daily activities in a physician office, clinic or other patient care facility to ensure efficient office operations.
- Coordinates staffing, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
- Develops, reviews, revises, submits and implements policies, procedures, and priorities for practice that are aligned to the organization's targets.
- Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
- Approves and contributes to in-service education programs for assigned people.
- Coordinates accounts receivable management to ensure maximum reimbursement.
- Communicates with various departments to coordinate services, resolve operational problems, and improve quality of patient care.
- Provides information to physicians, community groups and referral agencies about programs provided by practices.
- Investigates, resolves and documents resolution of patient complaints.
KEY SUCCESS FACTORS
- Demonstrated leadership, communication and problem-solving skills.
- Demonstrated effectiveness in team development strategies.
- Demonstrated ability to evaluate and stabilize team and one-on-one workloads through effective time management, prioritization and organizational skills.
- Able to travel as required.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO awarded at the beginning of each calendar year (Number of days dependent on tenure with company.)
- Opportunity for a yearly bonus of 5% your annual salary if metrics are met within the department
Note: Benefits may vary based on position type and/or level
QUALIFICATIONS
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 4 Years of Experience
- Preferably in a healthcare setting
- Knowledge of EPIC
- Experience in leading a team