Details
Posted: 15-Jan-25
Location: Fairbanks, Alaska
Categories:
Admin / Clerical
Overview
We are seeking a dedicated and compassionate Patient Care Coordinator to join our dynamic Porter Heart and Vascular team. This pivotal role involves providing exceptional support to patients navigating their cardiovascular care, ensuring a smooth and efficient experience from appointment scheduling to follow-up care. As a Patient Care Coordinator, you will serve as the primary point of contact for patients, helping them understand their treatment plans, addressing inquiries, and collaborating with our medical team to deliver personalized, high-quality care. If you are organized, empathetic, and committed to making a positive impact on patients' lives, we invite you to apply and become an integral part of our cardiology clinic.
Pay & Benefits:
- Compensation: $23.53 to $36.76 hourly wage based on experience and education
- Additional Pay: Shift Differential, Annual Increases, Paid Time Off
- Benefits: medical, vision, dental, 401k with employer match
- Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
- Other Benefits: Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
- Schedule:Full-time, 40 hours per week, 5X8 hour day shifts
This role provides comprehensive support for patients with cardiac devices, working closely with an Electrophysiology (EP) cardiologist and the cardiac device technician to ensure optimal patient care. Responsibilities center on managing the unique needs of cardiac device patients, including patient intake, clinical preparation, and administrative coordination.
Patient Intake and Preparation: - Performs patient intake, including rooming, obtaining vitals, and preparing charts for review by the EP cardiologist and cardiac device technician.
- Ensures all necessary documentation, test results, and device-related data are accurately recorded and readily available for clinical evaluation.
Collaboration with Cardiac Device Technician: - Partners with the cardiac device technician to support device evaluations, programming, and troubleshooting during patient visits.
- Assists in coordinating device-related procedures and follow-up care as needed.
- Ensures that device data and patient information are effectively communicated and documented for seamless care delivery.
Insurance and Authorization Management: - Works with the clinical care team to secure initial and ongoing authorizations for cardiac device treatments, procedures, and follow-ups.
- Verifies insurance coverage for all aspects of care, including device-related services, inpatient/outpatient care, and prescriptions.
- Acts as a resource for patients and providers, ensuring compliance with authorization processes and securing necessary documentation and signatures.
Administrative and Medical Record Support: - Maintains accurate and up-to-date patient records, including device-related data, in electronic medical systems to support billing and compliance.
- Coordinates with hospitals, practice offices, and ancillary services to retrieve and manage necessary medical records for cardiac device patients.
Scheduling and Coordination: - Schedules physician appointments, cardiac device evaluations, tests, and procedures, ensuring patients receive appropriate preparation instructions.
- Collaborates with the EP cardiology team and cardiac device technician to align schedules and facilitate smooth clinic operations.
Patient Advocacy and Communication: - Provides exceptional customer service, serving as a liaison between patients, the EP cardiologist, the cardiac device technician, and other departments.
- Resolves scheduling conflicts, addresses patient inquiries, and ensures effective communication regarding treatment plans and protocols while maintaining confidentiality.
About Fairbanks Memorial HospitalFairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Responsibilities
Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient's treatment. Obtains all necessary signatures and documentation required by the patient's insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient's treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient's care and maximum reimbursement and minimized financial impact to the patient.Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database. Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. other duties as assigned.
Qualifications
High school diploma/GED or equivalent working knowledge.
Requires three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.
Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
