All the benefits and perks you need for you and your family:

•           Benefits from Day One
•           Paid Time Off from Day One
•           Career Development
•           Whole Person Wellbeing Resources
•           Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday – Friday, 8:30am – 5:00pm

Location: 5050 Wesley Rd Apopka, FL 32712 ( Position will be remote after successful completion of the 90 days onsite training )

The role you’ll contribute:

The Member Services Representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Primary and shared duties include, but are not limited to, patient outreach and education, extensive data entry, compiling, reconciling and maintaining records.   The Member Services Representative’s primary duties are divided amongst three team positions as described further and assigned by the Member Services Manager.  This position works directly with patients and is required to understand multiple aspects of the facility and its processes to ensure accurate information and provide exceptional service to members.  Additional duties may include assisting with answering incoming phone calls, if needed and when deemed necessary by leadership, as well as assisting with other areas of the department as needed.  Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered Pharmacy Technician.

The value you’ll bring to the team:

•          Checks pharmacy afterhours voicemail daily and follows-up with each member as necessary in a timely manner.
•          Assures all requests and payments are complete, address and shipping methods are applied prior to print/processing prescriptions.
•          Maintains an awareness of pop-ups and reads and follows through with all necessary actions. Plays a role in maintaining effective records, deleting any old notes that are no longer needed and adding new relevant information to the patient’s profile to be communicated to the entire staff as necessary.
•          Contributes to pharmacy service standards, ensuring that all orders are working in a timely manner.
•          Initiates outbound calls to members and coordinates efforts with other departments for a variety of reasons pertaining to orders and obtain necessary information, if needed, from said members to ensure timely communication regarding delays.  This may include, but is not limited to, the following: returned mail, package returns, and delivery exceptions from package courier vendors.

Qualifications

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

•          High School diploma or equivalent
•          2 years previous customer service experience

EDUCATION AND EXPERIENCE PREFERRED:

•          Previous experience in mail-order, medical, or healthcare related area

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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