The Telecommunications Technician is responsible for installing and maintaining the corporate voice system and related communications equipment on and off campus for renovations, new construction and daily requests for service. This role is accountable for all telephony service and support, relating to all telecommunications technology, to include: VoIP, voicemail systems, ACD, IVR and traditional telecommunications systems, network interface, and vendor specific hardware and software. Interprets service orders, circuit diagrams, and electrical schematics. Tests, locates, and repairs equipment problems associated with trouble calls, and performs routine maintenance. Proactive analyses, troubleshooting and resolution of telecommunications systems, cabling and circuit issues in a timely manner. Interacts with end-users at all levels of management in developing solutions to problems or creating efficiencies pertaining to telecom processes that impact the business.

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

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About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all.To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow. We promote diversity in the ...workplace, provide equal employment opportunity for all qualified applicants, and we participate in E-verify.We think it’s pretty simple – we care for our employees and our employees care for the community.

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