All Required

Demonstrated skill in effectively providing clinical and administrative services in an academic out-patient setting.

Knowledge and skills in decision-making, management systems, leadership styles, fiscal and personnel management, and professional trends.

Ability to work independently, set goals and objectives, and prioritizes work activities.

Expertise in speaking clearly and distinctly, using appropriate vocabulary and grammar, to resolve conflicts, obtain and convey information to individuals, both in person and over the phone.

Demonstrated writing skills to compose logical, comprehensive, and grammatically correct documents.

Detailed knowledge of the structure of the UCLA system. Knowledge of the UCLA Medical Center organizational structure.

Skill in customer service and sales, ability to effectively engage and satisfy difficult patients, ability to model and teach ‘concierge level’ customer service to staff

Demonstrated knowledge of office procedures including scheduling of surgeries, procedures, and patient billing and maintaining appointment calendar.

Knowledge of principles of ambulatory care administration. 

Knowledge of disease processes occurring in-patients with Ophthalmic Plastic problems. 

Knowledge of basic principles of accounting and financial management. 

Knowledge of billing programs including managed care contracts and related insurers.

Knowledge of current coding systems including ICD-9 and CPT codes for billing.

Knowledge of University staff personnel policies and procedures, affirmative action guidelines, collective bargaining agreements, and employee relations principles.

Preferred

Skill in management of space, equipment and material resources including utilization plans and justifying

acquisitions.

Knowledge of UCLA facilities and materials management policies and procedures and telecommunications policies and procedures.

Skill in use of local area networks, personal computers, printers, and software for word

processing, spreadsheet, electronic medical record, HIS mainframe, and billing programs.

Ability to develop and write procedures manuals and training materials A Required

Knowledge of hospital procedures and Encounter Registration system to obtain patient.

billing and laboratory information.

Expertise in communicating with patients and their families with diplomacy and sensitivity in confidential

situations.

Skill in personnel management including analyzing staffing levels, hiring, interview, delegating, training,

motivating employees to their best effort, evaluating staff effectiveness, providing appropriate and

constructive feedback, conducting performance evaluations.

Knowledge of insurance companies’ admission procedures and policies to ensure proper.

preauthorization and billing.

Knowledge of University payroll policies/procedures including guidelines for submitting time sheets accruals for sick, vacation and compensatory time.

Bilingual