The Lead serves as a department resource to registration and financial counseling staff, leads by example and pursues goals under the direction of the Registration and/or Financial Counselor Supervisor. The Lead demonstrates outstanding registration and financial counseling skills. The Lead performs all tasks related to registration, preregistration, account auditing and financial counseling for inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure the patient, physician and hospital needs are met.  The Lead “serves as a role model” within the department and throughout the organization, always displaying the “Patient First” vision in their performance, behavior and decision making.  Attains and maintains the AAHAM Certified Revenue Cycle Specialist CRCS Certification.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

• Demonstrates a clear understanding of PIH Health mission and values
• Displays strong leadership and organizational skills  
• Excellent English communication skills.  Demonstrated ability to communicate effectively and tactfully with staff, patients/guarantors, insurance companies and physicians.
• Excellent English reading, comprehension and written skills to include spelling skills and penmanship.
• Ability to follow directions as outlined in policies or given by supervisor.
• Strong computer skills to include typing 45 wpm minimum.
• Mature, dependable and conscientious
• Excellent mathematical skills to include adding, subtracting, multiplying, dividing and figuring percentages
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Welcomes the opportunity to take on new responsibilities and challenges
• Demonstrates flexibility in adapting to change
• Maintain and displays confidentiality at all times.

• Minimum two years experience in hospital Registration/Admitting
• Minimum two years experience in financial counseling, insurance verification and/or medical/hospital billing.
• High school graduate required or equivalent, prefer evidence of continuing education
• Microsoft Office proficiency: Word, Excel and Power Point at minimum
• Knowledge of eligibility requirements for Medi-Cal, Medicare, Covered California, HPE, Cobra, limited benefit plans, VVC and Uncompensated Care Programs. IPA knowledge.
• Medical terminology or demonstrated proficiency within six months of hire date (via a course or self guided study program)
• Bilingual preferred
• Demonstrate teaching skills in orientation and instruction of new registration personnel
• Excellent communication and interpersonal skills
• AAHAM Certified Revenue Cycle Specialist CRCS Certification required within one year of hire date

About PIH Health

PIH Health is the Communities’ Health and Wellness Partner Our network of highly trained and compassionate physicians, nurses, clinicians, staff and volunteers work tirelessly and collaboratively every day to maintain and enhance the health and wellbeing of every member of our service areas. And when needed, we are here to coordinate care, manage chronic disease, and treat health conditions for the best possible outcomes. We’re a nonprofit, regional healthcare network with three hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare. We serve more than 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. Why PIH Health? Our culture is built around our core values, which are the guiding principles for everything we do. For over 60 years, PIH Health has maintained a sense of community and a family-like cultur...e where patients are the top priority, and employees and volunteers are proud to be affiliated with such an outstanding organization. PIH Health Hospital - Whittier Our Whittier campus delivers outstanding and compassionate care to patients, every day. Among other awards, PIH Health Hospital - Whittier has been named one of the nation’s 100 Top Hospitals® for the third consecutive year by Truven Health Analytics. PIH Health Hospital in Whittier, CA is located 30 minutes east of Los Angeles, close to the Los Angeles and Orange County border. There are many great communities in which to live that surround the hospital. This means easy access to work, great dining, shopping, entertainment and spectacular beaches. Whatever your passion, you’ll find the right place for it here. PIH Health Hospital - Downey is a nonprofit hospital with a rich, nearly 100-year history of meeting the healthcare needs of its community. The Downey campus is part of the PIH Health comprehensive health network consisting of two hospitals, 18 medical office locations and a host of specialty services. According to US News & World Report, the hospital scores highly in patient safety and orthopedics. With 955 employees, the hospital is the 5th largest employer in the city of Downey.

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Connections working at PIH Health