Nutritional Service Attendant

Location: AdventHealth 

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Days

Shift:  Full Time

The community you’ll be caring for:

• AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab  
• The hospital also features a 30,000-square-foot emergency department with pediatric-friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station 
• The hospital opened in December 2017, replacing the 50-bed hospital that AdventHealth had operated in downtown Apopka for more than four decades 

The role you’ll contribute: 

The Attendant – Nutritional Services, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets.  Assembles tray and tray items and delivers food to patients.  Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families.  Complies with Advent Health (AH), Nutritional Services (NS), and regulatory standards.  Participates in department process improvement efforts.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates, through behavior, Advent Health’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

 

·       Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order.  Utilizes knowledge of therapeutic diets.  Suggests complementary menu items, condiments, and add-ons to comply with the diet order and improve patient satisfaction.  Verifies and reads back menu selections.  Maintains a record of patient preferences and pertinent information in the notes section of the patient’s account. 

·       Follows approved scripting during menu ordering and delivery.  Utilizes bedside menu entry to record patient menu selections.  Demonstrates competency in using an iPad for bedside menu entry process.  Is flexible and adjusts to changes in the work environment, job duties, and policies & procedures.  Maintains a positive attitude and willingly learns new skills and techniques.  Demonstrates knowledge and competency with CBORD system (electronic diet office system), age specific considerations, patient diets, and allergies.

·       Assembles trays per therapeutic diet guidelines and the established presentation standards.  Ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standard; checks trays for accuracy before delivery to patient.  May assist with food prep and assembly as needed.

·       Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor.  Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian.  Communicates effectively.  Speaks clearly and professionally.  Uses correct grammar.

·       Provides quality and professional customer service.  Actively listens to the customer and strives to ensure excellent patient satisfaction.  Responds to patient and family food service concerns.  Implements service recovery.

·       Consistently obtains 2 patient identifiers; follows HIPAA regulations.  Remains up to date on AH/NS policies and SOPs.  Participates in staff meetings and completes all mandatory education.  Wears approved uniform and maintains a professional appearance, including AH ID badge and hair maintained per AH standard in patient areas.  Maintains a positive attitude to new ideas and concepts within the department. 

·       Ensures compliance in that work area/station is clean/orderly, and neat/well organized; wears hairnet / beard cover in production/prep areas and maintains hand hygiene standards.  Understands and complies with HACCP, FDA Food Code, and in-house safety and sanitation guidelines.

·       Handles inventory, supplies and equipment properly and acts to reduce waste.  Is responsible for the iPad, Spectra link phones and other resources. Utilizes time well to meet service and production standards.

·       Participates in department PI projects.  Collects data, provides feedback for processes and areas in need of improvement, and implements recommendations.

·       Performs other duties as assigned

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND SKILLS REQUIRED:

·       Able to communicate in English

·       Ability to communicate with customers, in person and over the phone, professionally and efficiently

·       Ability to handle customer interactions in a prompt, courteous, and helpful manner

·       Ability to work in a fast-paced environment

·       Ability to use common software applications and hardware (e.g., iPad, ToughBook)

 

KNOWLEDGE AND SKILLS PREFERRED:

·       Knowledge of therapeutic diets

·       Ability to effectively multi-task

·       Bilingual English/Spanish 

EDUCATION AND EXPERIENCE REQUIRED:

·       Two years of customer service experience

 

EDUCATION AND EXPERIENCE PREFERRED:

·       Associate’s degree in management, liberal arts, food and nutrition or business

 

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

·       N/A

 

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

·       N/A

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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