At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

 

Occ Summary

The Medical Assistant, Certified functio nsasanCharacteristics

N/A

integral member of theinterdisciplinary h ealthcare team in providing direct patient care. TheMedical Assistant, C ertified performs routine administrative and patientcare supportive duti esin a Health System medical practice that assistmedicaland/or nursing s taffin the examination and treatment ofpatients and ensure the clinic/of fice runs smoothly.

Work Performed

Clinical responsib ilities:The CMA takes medical histories and records vital signs, explain streatment procedures to patients, and prepares patients for examination sand procedures.Patient caresupport responsibilities may include assisti ngthe medicaland nursing staff during examination and procedures, collec ting andpreparing laboratory specimens, performing basic laboratory test in theclinic/office, taking electrocardiograms, removing sutures/ staple s,changing sterile and non-sterile dressings, promoting patient/familyun derstanding of the educational content and his/her involvement in thepla nof care, and documenting in the patient record.Other clinical support r esponsibilities includedisposing ofcontaminated supplies, instrument pro cessing, high level disinfectionand sterilization of medical instruments , telephoning prescriptions to apharmacy, preparing and administering me dications as directed by aphysician, and authorizing drug refills as dir ected. Performs otherclinical functions as delegated and supervised by t he physician.Administrative responsibilities:The CMA greets patients, an swers telephones, schedules appointments toinclude arrive appointments i n MaestroCare, checkoutpatients, andreferral scheduling; arranges for ho spital admissions andlaboratoryservices, updates and files patient medic al records, fills outinsuranceforms, handles billing, bookkeeping to inc lude receiving copays andcollections on account balances; correspondence , and ordering clinicaland clerical supplies and forms. Performs other a dministrative dutiesasdirected.May be requested to be a liaison for clin ic committees.

Knowledge, Skills and Abilities

Good c icactivities suchas JointCommission and falls and/or participate in clin ustomer service skills.Work requires the ability to understand and follo w oral and writteninstructions generally acquired through a high schoole ducation andmedical assistant programming.Heavy lifting and the abilityt o transport stretcher and wheelchairpatients may be required.Working kno wledge of sterile techniques and special procedures that areapplicableto work performed.Working knowledge of procedures and techniques involvedin administeringroutine and special treatments to patients.Working knowled ge of sanitation, personal hygiene and basic health andsafety precaution s applicablefor work in a clinic setting. Workingknowledge of infection control procedures and safety precautions.Age specific competencies.Dail y clinic preparation process; registration, scheduling, chargeposting,or der entry.Able to document and communicate pertinentinformationAbility t o establish and maintain effective working relationships withpatientsand clinicstaffTyping skillsMedical terminologyLevels II and III --Ability to independently seek out resourcesandwork collaboratively

Leve l

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High schoolor GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

 

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