Education and Experience

• High School Diploma equivalent (GED).
• Six months general office experience. Experience in a patient care or service setting is preferred.

Knowledge, Skills and Abilities

• Ability to perform duties of a clerical nature, including filing, photocopying and basic keyboard skills. Ability to use computer systems in order to access and manage patient data.
• Ability to demonstrate courteous phone etiquette.
• Ability to organize work priorities, perform several duties simultaneously, and function in stressful situations.
• Highly effective communication and interpersonal relationship skills are required to effectively interact with patients, families, nurses and other staff.
• Demonstrates a professional and customer-oriented appearance and demeanor at all times.
• Ability to maintain confidentiality of all patient data (verbal, written, electronic).

Patient Safety

• Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.
• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.