The Nurse Manager organizes and directs the work of Nursing Units and programs; coordinates staff to assure that effective nursing services are provided, and quality standards are met. A multidisciplinary team approach to care is utilized. The function of the clinical nurse manager is to develop and maintain an environment that supports the professional nurse and staff.

NURSE MANAGER

• CLINICAL QUALITY AND PERFORMANCE: Provides leadership and management for nursing services, by maintaining 24 hour accountability and responsibility for professional nursing clinical practices and patient care delivery. Ensures patient safety and quality standards are met at all times. Follows organizational protocols for continual readiness. Ensures nursing care is provided using the nursing process, by reviewing patient care records each month for completion of nursing assessments plan of care, intervention and discharge goals/completion, per nursing department standards. Report all patient events in less than 24 hours, and sentinel events immediately. Follow-up on all incidents as well as creating plan of action to prevent additional occurrences within 3 business days. Conduct and or participate in RCA/FMEA for any unit or division specific events, or unusual outcomes. Monitors unit performance/productivity daily and initiates improvements/changes to meet standards and variances. Develops and manages unit based performance improvement program(s), and participate in all hospital-wide quality and performance improvement activities.
• ORGANIZATIONAL PERFORMANCE: Provides management of human, fiscal and other resources. Develops unit based initiatives to support organizational efforts to improve and sustain patient satisfaction, decrease morbidity/mortality, decrease hospital acquired infections, increase/enhance throughput and discharge planning.
• PEOPLE MANAGEMENT: Utilizes the ANA Scope, Standards of Practice and the Code of Ethics for Nurses with Interpretive Statements as well as the Nurse Practice Act under the Maryland Board of Nurses as a foundation for nursing practice and provides clinical leadership for staff. Performs as front-line management team member in a complex and diverse work area by hiring, coordinating, scheduling and evaluating the work of licensed and non-licensed staff. Appropriately uses core and contingency staffing resources to provide quality, safe, and effective patient care and efficient use of financial resources. Works with the clinical educators to develop and implement effective educational programs designed to assist staff in the progression from novice to expert in the care of the patient and family. Empowers, motivates, coaches, implements and sustains change. Works as a resource to staff in order to achieve individual, unit and/or organizational goals and priorities. Encourages/promotes open communication and problem solving with staff. Monitors progress of staff with preceptors and educators. Maintains annual overall employee satisfaction at or above the established organizational target. Provides clinical leadership, guidance and direction for staff while supporting and actualizing the goals of the department, division and hospital. Develops and maintains an environment that supports the professional nurse/staff and promotes workforce retention and recruitment.