AdventHealth Information Technology

Location: Remote

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Award-winning IT Department

 

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

 

Schedule:  Full-Time

 

The role you’ll contribute: 

The Epic ASAP Clinical Architect has a comprehensive understanding of system build and implementation, the ability to analyze and understand business problems, and the knowledge to make solution recommendations that meet the organizational goals of maintaining clinical and business systems. They provide a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems. 
The Epic ASAP Clinical Architect must utilize the knowledge of clinical & business practice, computer science, and information technology to manage data and determine components that are suitable to build while maintaining alignment with the professional standards of practice. They are responsible for coordinating with physicians and end users in the analysis and documentation of workflows, performing gap analysis, identifying needed process changes, and developing future workflows during the implementation of new solutions or functionality. The ability to communicate with all levels of hospital leadership, clinicians, physicians, and ancillary department staff is essential for this position. 
The Epic ASAP Clinical Architect must Identify and improve communication to bring conflict within the team into the open and facilitate resolution. Openly share credit for team accomplishment. Monitors individual and team effectiveness and recommends improvement to facilitate collaboration. Considered a role model as a team player. Demonstrates high level of enthusiasm and commitment to team goals under difficult or adverse situations; encourages others to respond similarly. Strongly influences team strategy and processes

The value you’ll bring to the team:

• Converses with, writes strategic documents for, and creates/delivers presentations to internal business leaders as well as external groups. Leads discussions with senior leaders and external partners in ways that support strategic planning and decision-making. Seeks a consensus with business leaders. Debates opinions, tests understanding, and clarifies judgments. Identifies underlying differences and resolves conflict openly and empathetically. Explains the context of multiple, complex interrelated situations. Asks searching, probing questions, plays devil's advocate, and solicits authoritative perspectives and advice prior to approving plans and recommendations.
• Anticipates problem areas and associated risk levels with objective rationale. Uses formal methodologies to forecast trends and define innovative strategic choices in response to the potential implications of multiple integrated options. Solicits the approval of senior leadership prior to defining critical issues and solutions to unclear, multi-faceted problems of high risk which span across and beyond the enterprise.
• Defines strategic areas of responsibility. Plans and decides upon the reassigning and restructuring of significant organizational resources. Influences and sponsors cross-organizational decisions on work prioritization, resource allocation, and long-range standards of performance. Demonstrates advanced functional knowledge of Epic, applicable third-party solutions, and the Microsoft suite of products
• Establishes strategic goals and enterprise-wide priorities. Uses techniques of advanced business and organizational analysis to identify and assess problem definitions and potential solutions, and compares and contrasts them against predetermined criteria. Probes for, and points to, subtle and unclear relationships in highly complex matters and evaluates the merit of problem definitions and potential solutions. Predicts the possible outcome of potential solutions. Systemically identifies and resolves complex enterprise-wide issues, while educating senior leaders as to their solution.
• Integrates future and conflicting scenarios and opportunities. Formulates planning for potentially significant outcomes and contingency plans. Identifies areas of high risk. Procures significant commitment of organizational resources, involving resource owners, organizational leaders, core business processes, and technologies. Leads step-by-step, long-term responses, seeking and evaluating input from authoritative sources. Sustains progress in unprecedented strategic directions while maintaining superior ongoing performance.
• Develops service level and project expectations with senior leaders. Reviews enterprise's progress against established goals, objectives, service level targets, and project milestones. Identifies areas of potential vulnerability in achieving strategic business drivers. Supports the enterprise in achieving deliverables by investing in world-class organizational processes.
• Partners with other business leaders to identify opportunities for significant technology/process enhancements. Lobbies for changes that impact strategic business direction. Proposes strategic monitoring criteria and reviews high impact enterprise performance trends. Evaluates progress against key performance drivers and assesses organizational opportunities and risks. Solicits the support of business leaders in planning and spearheading enterprise change initiatives. Demonstrates knowledge of processes within the facility department; assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or 
  functionality
• Maximizes alliances with recognized leading experts and authoritative decision makers. Represents the organization on strategic issues impacting multiple organizations, the community, and the professional field.
• Develops and guides enterprise-wide initiatives. Defines strategic imperatives in terms of the links between increased value, enterprise needs, and technological solutions. Procures support and funding from the leading stakeholders in the enterprise. Discusses complex relationships and technological solutions in terms that meet the needs of the affected parties.
• Analyzes enterprise processes for major enhancements to customer satisfaction and cost reduction. Identifies metrics for strategic business process improvement. Presents the core technical and strategic concepts of process improvement. Identifies and facilitates sensitive responses to environmental, financial and organizational concerns and issues. Identifies the value of process improvements and solicits the support of senior business leaders.
• Designs, builds and configures within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system 
• Remains current on industry trends and vendor/application/system updates. Ensures that all software modifications/upgrades are working according to Epic specifications.
• Follows departmental standards for software configuration control, quality assurance and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required 
• Troubleshoots issues or system deficiencies and initiates escalation procedures as required. Provides recommendations for resolution of the problems found 
• Participates in or leads multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones. 
• Able to breakdown raw information and undefined problems into specific, workable components that in-turn clearly identify the issues at hand. Makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process.
• Provides guidance and acts as a resource for other analysts, project managers, and consultants
• Actively participates in project, team, departmental and other meetings as required. Reports status updates, accomplishments, task and any barriers to manager. 
• Identifies and acts upon opportunities for continuous improvement. 
• Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning.
• Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty.
• Participates in the on-call responsibilities in support of a 24hrs/7days-production systems environment, acts as the primary support contact for the application's end-users.

Qualifications

The expertise and experiences you’ll need to succeed:

KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

• Epic Certification or ability to complete certification within 3 months of completing classes
• Advanced of Microsoft suite of products
• Extensive experience communicating complex technical concepts to a non-technical audience
• Demonstrated creative problem-solving approach and strong analytical skills
• Must have strong written and verbal communication skills
• Knowledge of clinical/technical workflow 
• Work with minimal guidance
• Rapid learner

KNOWLEDGE AND EXPERIENCE PREFERRED:

• 7 years of clinical or technical background preferred
• EMR application/implementation experience preferred.

EDUCATION AND EXPERIENCE REQUIRED:

• College Degree (B.A., B.S. or commensurate experience) in a field of study such as business, IS, or a healthcare related is required 
• Yearly participation in ongoing education either formal or through conferences, active professional organization participation, or journal presentations. 
• Epic Certification or ability to complete within 3 months of completing classes

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• Maintenance of current licensure or certification related to area of specialty (OT, PT, SLP, RN, RPH, RT, ARRT, etc.)
• Epic Certification in area of responsibility
• Certified – At-Epic trained
  Accredited – Epic staff trained either through virtual training or in a classroom away from Verona
• ASAP Certification Required

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

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