Required:

• Knowledge to problem-solve with other members of the Access Organization team and to effect change toward improvement of clinic services.
• Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
• Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners.
• Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.
• Skill to organize workflow to accomplish established objectives.
• Able to work weekdays and weekends with varying days and shifts that are assigned based on operational needs.
• Ability to adapt and work changing assignments depending on departmental needs.
• Ability to establish cooperative working relationships with administrators, physicians, peers, and the public.
• Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
• Advanced organizational skills to ensure a workable, efficient office.
• Strong interpersonal skills; ability to effectively coach and train in both individual and group settings.
• Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, and the Internet.
• Typing skills to prepare forms and correspondence with speed and accuracy

Preferred:

• Working knowledge of clinical front desk operations that includes customer service and interpersonal relationships with physicians, patients, patient registration, appointment scheduling, managed care process, contracting process and revenue cycle process.
• Knowledge of UCLA systems is strongly preferred.
• General knowledge of medical procedures and terminology