Customer Service Specialist - AdventHealth Shawnee Mission Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Mondays to Fridays, 8 - 4:30pm CST

Location: 5675 Roe Blvd, Suite 260, Roeland Park, Kansas 66205

The Community you'll be caring for:

At AdventHealth Medical Group Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our Medical Groups. 

The role you’ll contribute: 

The Customer Service Specialist is an accountable member of a patient care team.   Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities.  Responsiblities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders

The value you’ll bring to the team:

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
• Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
• Works collaboratively with Leadership to provide accurate and timely projects.
• Demonstrates and conveys a favorable image of the Medical Center.
• Models ethical behavior in decision making. 
• Maintains confidentiality of medical records and other confidential information.
• Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Diploma or Equivalent
• Up to 1 Year of Experience

Preferred qualifications: 

• Associate’s Degree or Graduate of a Technical School
• 1 to 2 Years of Position-Related Experience

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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