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Posted: 08-Feb-25
Location: Durham, North Carolina
Categories:
Internal Number: 253164
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
**Position requires North Carolina residence and onsite rotation based on task assignment. Rotation to be established by Team Lead. **
General Description of the Job Class
Performs specialized health information activities to organize, maintain, and use electronic patient health records. Positions at this level have high customer service, strong analytic and problem-solving skills, and require interpretation and explanation of policy and internal requirements related to health record documentation and completion, medical staff bylaws, rules and regulations, and organization-wide functions and policies and procedures. Specific job responsibilities are based on the service unit within Health Information Management as signed and include: Performs HIPAA-compliant screening of incoming requests for protected health information of our patients, distribution of medical records, deficiencies management to assure compliance with federal and state regulatory and accrediting body requirements for health record content, and timely completion and document management to include the capture of health records in an electronic format. Excellent computer skills are required to complete basic to intermediate tasks within Maestro Care, Solarity, Hyland OnBase, and other late applications.
Duties and Responsibilities of this Level
Release of Information Functions:
Perforates preliminary screening of authorization (pursuant to state and federal privacy laws), enters requests for information into the Maestro Care Release of Information Module, and returns to the requestor with an explanation if it is valid.
Performs final review of selected records to verify the correct patient on each page/image of records prepared for disclosure and packages requested records for delivery through paper print, CD, or flash drive. Assures all attached documentation is specific to the intended patient and recipient. Validates encryption of all electronic media delivery methods. Document tracking information for all shipments within the release to permit reconciliation of shipped and received packages.
Serves as front-line support through receipt of phone calls from third-party requestors and patients related to the escalation of non-receipt, privacy incidents, and problem-solving related to medical record requests. Provides initial documentation entry within the ROI complaint log to facilitate problem resolution through the direction of ROI leadership and/or Compliance. Assists requestors in understanding the requirements for submission of a HIPAA-compliant authorization, provides explanations for canceled requests, and responds to general inquiries about obtaining medical records, navigation of MyChart, and basic Care Everywhere inquiries. Requires a high level of communication and customer service skills to appropriately assess and respond to customers while de-escalating issues when necessary. Manage tasks associated with the HIM ROI Customer Service Office including greeting visitors, providing guidance for requesting medical records, completing the authorization for disclosure, verifying patient/personal representative authority/identity, and facilitating same-day customer service by coordination with the ROI team.
Performs other duties as assigned
Minimum Qualifications
Education
A high school or GED diploma required
Experience
2 years of experience in Health Information Management, Document Management, or healthcare-related fields Field required Associate / Bachelors Degree in Healthcare, Business, IT, or a Related Field can substitute for 2 years experience Associates Degree in HIT preferred
Degrees, licenses, and certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.