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Posted: 08-Feb-25
Location: Morrisville, North Carolina
Categories:
Internal Number: 254245
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
$2,500 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). ?**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**
JOB LOCATION
Duke Eye Center Arringdon - 5601 Arringdon Park Dr, Morrisville, NC
JOB SUMMARY
We are seeking a Patient Service Associate to participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, answering incoming phone calls, cash management and patient appointment scheduling.
JOB DUTIES AND RESPONSIBILITIES
- Prepare for clinic visits by reviewing next day patients and completing next day preparation activities, enter pre-visit orders and prepare new patient charts.
- Check-in patient upon arrival in the practice according to established procedures; including, patient identification and verification in electronic health record and entering and editing information as needed.
- Present and educate patients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due, copy, file and distribute insurance cards.
- Coordinate all labs/procedures as requested. Maintain private physician office charts.
- Prepare and audit encounter forms for completeness and accuracy before batching forms or charge posting in the electronic health record.
- Schedule tests and procedures and complete and distribute ancillary service requisitions.
- Answer all incoming calls and answer or redirect all questions appropriately.
JOB ELIGIBILITY REQUIREMENTS
- Requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
- Minimum of one year of work experience in directly communicating and providing service to patients or public is required.
Experience in effectively coordinating multiple tasks or activities is required
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.