Guest Services Specialist-Bartch Transplant

Location: AdventHealth -525 Winyah Drive, Orlando, FL 32803

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part-Time

Shift: Saturday and Sunday 3 p.m.- 11:30 p.m.

The community you’ll be caring for: Orlando Campus

·       Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando 

·       Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America  

·       AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country 

·       We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year 

The role you’ll contribute:

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.  The Guest Services Specialist position is fundamental to The Bartch Transplant House and Circle of Friends Homes as it presents the first and most important impression of our organization to guests and visitors. As the first point of contact, Guest Services explains house policies and procedures to new visitors and guests along with other clerical duties. Team member participates in house activities and events when possible during business hours. Guest Services Specialist assists in tracking and communicating occupancy statistics, paperwork and bookkeeping as needed.

The value you’ll bring to the team:

Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

• Performs house duties including, but not limited to, greeting guests, checking in-out, taking reservations, collecting payment/donations, answering phones, selling stamps and other gift items, cashing deposits at the hospital, arranging shuttle transportation, picking up donated food items as needed, sorting and distributing mail.  
• Interacts professionally and compassionately with all guests and staff; provides positive, welcoming, healing and mission driven environment for all and assistance with wayfinding and accommodations.
• Explains and enforces house policies, procedures and rules for staying at the home to guests.
• Manages inventory of all non-monetary donations (food, supplies, etc.).
• Ensure kitchen area is kept stocked and clean; ensure front desk, office, and storage supply areas are kept stocked and clean; free of clutter.
• Assists with training volunteers, house activities, projects and events as needed and assigned.
• Maintains house cleanliness and laundry for turnover of rooms.  
• Serves as backup resource for other duties of the house and shift coverage as needed.
• Other duties related to home operations and serving guests as assigned