Our growing business is looking for a highly motivated and detail oriented team player, who is passionate about upholding an exceptional patient experience, at every level. This position will require an individual that is enthusiastic, resilient, looking to grow and develop new skill sets. We are a high-volume office, so it is imperative that you communicate effectively, possess strong problem-solving skills and work efficiently under pressure.

Responsibilities

Carry out periodontal patient evaluations, guiding patients through their experience at WisNova

• Present yourself and the company in a professional manner; maintain a clean, organized and welcoming operatory
• Assist patients with the registration process using the tablets; review their medical, social and oral health history
  In their words, document the patient's chief complaint and any other relevant information (concerns, level of motivation, reason(s) for not choosing to proceed with treatment, etc.)
• Ensure patients are comfortable before their exam, introduce the Periodontist and make sure patients are familiar with the care team that will be collaborating for their unique situation
• Accommodate, advocate for and educate patients whenever appropriate; encourage patients to take an active role in their periodontal maintenance or course of treatment
• Ensure patients understand the periodontal teams' recommendations and the corresponding next steps
• Assist patients with scheduling when appropriate

Play an integral role to the Periodontal care team; support the Periodontist (and Endodontist) working alongside you

• Work several days ahead, ensuring appointments are scheduled appropriately and that the necessary correspondence (imaging and referral) is uploaded to patient chart
• Obtain any necessary imaging and be able to explain to patients why we may require a CBCT, for example
• Present patients to the Periodontist in a clear and concise manner
• Report any applicable Endodontic findings and recommendations for dual evaluations
• Document the Periodontist's radiographic and clinical findings, diagnoses and recommendations in the clinical note
• Complete evaluation letters to send to referring offices
• Follow through on any outstanding items, especially as it pertains to referring office communication, treatment planning, patient questions, coordination of care, etc.
• Enter detailed notes whenever speaking to or emailing with a patient, their referring office or other members of your team about a patient's care

Provide therapeutic care to control periodontal disease

• Conduct detailed, full-mouth periodontal charting
• Identify conditions including, but limited to, gingivitis, caries, periodontal disease, oral cancer
• Administer local anesthetic for patients receiving scaling and root planing
• Remove plaque, tartar and any staining on the tooth surface as well as sub gingivally
• Reinforce home care
• Complete treatment letters to send to referring offices

Work as a team and communicate effectively at all levels

• Clean and set-up operatories, sterilize instruments and monitor supplies; notify the proper individuals of supply and/or equipment needs
• Set your patients and teammates up for success (for example, the front desk will be relying on your documentation when a patient calls months after their evaluation to schedule treatment; it is imperative to communicate all relevant information in the clinical notes)
• Work with all departments (Endodontics, front desk, billing, etc.) to ensure proper “handshakes” across all systems and protocols

Build referring office relationships; be a resource for our dental community

• Act as an extension of our referring offices' care; identify and address their concerns, treat their patients with the utmost respect, fulfill their requests and provide clear, concise and timely correspondence back to them
• Act as a liaison when needed, coordinate communication between WisNova providers and referring doctors when necessary
• Have excellent phone and email etiquette, get to know our referring offices and their staff whenever time allows
• Work with management to coordinate a hygiene study club

Must be able to work in both the Kenosha and Racine offices
Leadership and multitasking abilities
Team player with a positive attitude
Excellent written and verbal communication skills
High level of patient advocacy
Superior attention to detail
Comfortable taking initiative and assisting with process improvement
Able to work independently with minimal supervision

About WisNova Innovative Dental Specialists

WisNova is a multispecialty, multi location dental practice in Southeastern Wisconsin. As leaders in the field, it is our goal to provide patient-focused, convenient and cost-effective care. WisNova is a private practice proud to commit to collaboration, community and sustainability.

Connections working at WisNova Innovative Dental Specialists