Cary, North Carolina
Huntington, West Virginia
Hershey, Pennsylvania
El Paso, Texas
Michigan
Wilmington, Delaware
Posted: 16-Feb-25
Location: Los Angeles, California
Categories:
Internal Number: 146286891
The Ambulatory Ops Business Intelligence Developer is an integral member of the Ambulatory Transformation and Performance (ATP) team, responsible for developing and delivering advanced reporting and analytics solutions to support the ATP mission in ensuring the efficient operation of ambulatory clinics to enhance financial viability, optimize performance, and foster informed, data-driven decision-making. This senior technical expert leads the design, implementation, and optimization of clinical informatics systems, with a focus on solving complex technical problems and mentoring junior analysts. The incumbent collaborates closely with clinical, technical, and business teams to ensure data integrity and system reliability, driving the development of actionable insights through advanced analytics. Responsible for developing reporting and analytics solutions for the department/health system users by gathering business needs, documenting requirements, identifying appropriate data sources, developing reports and dashboards, and delivering them to stakeholders. This involves designing and writing of new and/or modifying the existing applications to facilitate goals and meet information and automation needs of department/health system users. Interacts with key stakeholders, leadership, and subject matter experts to develop a deep understanding of analytical needs and translates requirements into business intelligence solutions that drive business decisions, insight, and outcomes through actionable, easy-to-read dashboards and reports.
- Lead the development and optimization of complex SQL queries, views, and stored procedures for data analysis and reporting for ambulatory operations
- Design, develop, and perform thorough functional testing of reports and dashboards utilizing reporting tools and data sources such as CDW/Clarity, Reporting Workbench, Data Marts, Tableau, and other Business Intelligence Tools.
- Monitor the performance of reports and take corrective action to optimize or improve the performance when necessary.
- Perform advanced quality assurance testing and document system changes to ensure high standards of performance.
- Track operational metrics and perform sensitivity analysis to explain the contribution of factors affecting various measures.
- Assess the impact of attributes (e.g., physicians, departments, practice locations) on measures at both summary and drill-down levels.
- Serve as a subject matter expert in clinical informatics, providing advanced technical support and troubleshooting.
- Lead the development and implementation of the organization's clinical information systems and tools, ensuring they align with the needs of ambulatory operations.
- Collaborate with business, technical, and clinical leaders to plan, develop, implement, and analyze complex clinical informatics systems.
- Design integrated architecture to ensure optimal user experience, functionality, integrity, and reliability of systems.
- Manage the operational analytics program life cycle through initiation, planning, validation, execution, and deployment.
- Lead project teams, including advanced business and clinical staff, to improve clinical informatics results and provide sophisticated metrics and analytics to support management’s decision-making processes.
- Provide operational analysis and calculate physician productivity; produce the PSRA Summary Report.
- Produce monthly Tableau dashboards for senior department leadership and ambulatory operations directors, focusing on referral leakage, KPI metrics, new patient lag days, exam room utilization, and financial and operational trends.
- Assist in the collection of data from clinic and division Managers, Operations Directors, Departmental Finance, and other offices.
- Collaborate with stakeholders to understand business needs for reporting requests. Gather requirements, document, clarify, and interpret specifications, reviewing for completeness and accuracy.
- Work closely and collaboratively with end-users and other stakeholders to ensure the right reporting tools are used to maximize value.
- Provide guidance to other team members to promote the use of published data reports.
- Work with end-users to resolve problems promptly, ensuring tasks are completed with quality and within expected timeframes.
- Provide ongoing user training and produce and deliver user training curricula.
Required Skills:
- Minimum of 3+ years of experience in a healthcare-related organization.
- Minimum of 5+ years of experience in data architecture with strong SQL programming skills (MS T-SQL and/or Oracle PL/SQL).
- Bachelor’s degree in healthcare information technology, computer science, or a related area, or equivalent combination of experience and training.
- Proficient understanding of controlled terminology, clinical workflows, user interface optimization, clinical decision support, rules development, data integration and mining, clinical ontologies, and the adoption of technology in healthcare settings.
- Advanced organizational and project management skills, including the ability to lead teams, prioritize tasks, and manage projects from inception to completion, ensuring timely delivery.
- Strong interpersonal communication skills, with the ability to clearly and concisely convey highly technical information to all levels of clinical users, provide technical support, and develop and deliver training materials as needed.
- Advanced problem-resolution skills, capable of diagnosing complex issues quickly and implementing effective solutions in a timely manner.
- Expertise in analytical skills, documentation, and reporting, with the ability to apply metrics, design and run queries, collect and analyze performance data, and produce sophisticated reports for management use.
- Proven ability to serve as a technical leader and information resource, working collaboratively with senior staff and management across departments to provide advice, counsel, and analysis on policy, system functionality, efficiency, upgrades, business analytics, and industry trends.
Preferred Skills:
- 2+ years of experience in Tableau.
- Experience with Python.
- Experience with Databricks.
- Experience with Azure DevOps.
- Experience with Microsoft Forms.
- Experience with Power Automate.
- Experience with Microsoft Visual Studio.
- Experience with Git.
