Education & Experience - Required

* Bachelor's degree; preferred in to be health care or business administration

* 4 years experience required in health care operations and/or analysis

* Maryland Technician Registration

Education & Experience - Preferred

* National Certification (CPhT)

* 5 years experience required in health care operations and/or analysis

* Experience in pharmacy-related health care administration (ex. 340B, regulatory compliance) and/or analysis

Knowledge, Skills, & Abilities

* Prioritizes work responsibilities and manages multiple demands.

* Demonstrates an awareness of self-responsibility and accountability for own professional practice.

* Adheres to all best practice standards and guidelines within scope of professional practice and follows all hospital policies, procedures, and guidelines.

* Maintains competency in work- and pharmacy-related technology and applications and supports orientation and/or training of team members when appropriate.

* Seeks validation of knowledge base, skill level, and decision making as necessary and assertively seeks guidance in areas of question.

* Practices effective problem identification and resolution skills as a method of sound decision making. Accepts change as a part of the problem-solving process.

* Demonstrates effective communication methods and skills, using lines of authority appropriately.

* Enhances professional growth and development through participation in educational programs, current literature, workshops, in-service meetings, etc.

* Identifies the extent of the health system's adherence to best practices and guidelines relevant to medication management. * Attends hospital and departmental meetings as required.

* Utilizes appropriate customer relations skills when interacting with patients, their families, visitors, team members, and others, to ensure all customers are treated with respect and dignity.

* Represents the department on hospital committees, professional associates, and community organizations where appropriate.

* Participates in the development of policies, procedures, and guidelines pertaining to medication use and management.

* Maintains knowledgeability of the daily operations of UMMS, including the Pharmacy Department, through active engagement and awareness of departmental communications via mailbox, bulletin boards, and/or email.

* Maintains knowledgeability of the mission, vision, and values of UMMS.