JOB SUMMARY

The Collector under general supervision and according to established procedures, performs collection activities for assigned accounts.  Contacts patients and insurance company representatives by telephone or through correspondence to check the status of claims, obtain insurance information, check on interim billings, and counsel patients on financial arrangements.  Maintains collection files on the accounts receivable system.

ESSENTIAL FUNCTIONS OF THE ROLE

Performs collection activities for assigned accounts.  Contacts patients, insurance companies, attorneys, employers and Physicians to resolve payment difficulties or arrange satisfactory payment plans.

Contacts patients and insurance company representatives by telephone or through correspondence to check the status of claims, obtain insurance information, check on interim billings, and counsel patients on financial arrangements.

Maintains collection files on the accounts receivable system.  Enters detailed records consisting of any pertinent information needed for collection follow-up.

Processes accounts for write-off.  Conducts thorough research or accounts to determine if they qualify for write-off.  Presents complete documentation to the Billing and Collections Manager for approval.

Counsels patients regarding accounts and responds to patient inquiries.

Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.

Receives, reviews, and responds to correspondence related to accounts.  Takes action as required.

KEY SUCCESS FACTORS

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 1 Year of Experience

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About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

Connections working at Baylor Scott & White Health

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