West Virginia University School of Medicine

Chief Quality Officer

 West Virginia University (WVU) School of Medicine seeks a new Chief Quality Officer for West Virginia University Hospitals/University Health Associates. This is an exceptional leadership opportunity for a physician with an unwavering commitment to excellence in clinical care, education, and research.

SUMMARY:

The Chief Quality Officer (CQO) of WVU Hospitals (WVUH) directs the implementation and operations of the WVUH quality, patient safety, and patient experience programs across the spectrum of care. The CQO will develop guidelines and policies, implement, and monitor standards, re-engineer care pathways, and innovate to continuously improve the quality of care. The CQO will serve as the bridge between WVUH quality efforts and system-wide improvement. In addition, the CQO will collaborate with other leaders to develop a value-based model of care.

ALLOCATION OF TIME: This position is expected to require 80% administrative effort and 20% clinical effort.

Core Duties and Responsibilities:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. In collaboration with the System CQO, provides the overall guidance and leadership in implementing quality programs for WVU Hospitals
2. Chairs the WVUH Quality Executive Council and develops guidelines for quality and patient safety data.
3. Provides leadership, teaches, motivates, and assists in the implementation of quality programs in the clinical setting.
4. Identifies and implements unique and innovative initiatives aimed at improving clinical quality and patient safety.
5. Improves reporting of quality metrics to leaders and increases real-time reporting.
6. Recognizes potential barriers to implementation and develops a roll-out strategy with the assistance of the local staff and leadership.
7. Directs the development of policies related to quality and safety.
8. Leads the maintenance of quality assurance standards.
9. Oversees activities to enhance Patient Experience at WVUH
10. Assists with efforts to maintain regulatory compliance.
11. Assists in the development of metrics for provider ongoing professional practice evaluation (OPPE).
12. Oversees the preparation and monitoring of budgets and expenses within area of responsibility.
13. Works closely with other groups implementing various parts of WVUH strategy.
14. Serves as the primary spokesperson for the communication of quality and patient safety strategies to outside entities.
15. Works closely with project teams to ensure that a standard implementation approach is developed and used across all WVUH entities.
16. Improves the performance of WVUH and its component entities on external benchmarking systems including Vizient and US News and World Report.
17. Works with physician groups and service lines on quality initiatives.
18. Leads continuous improvement programs and helps develop a culture of continuous improvement and excellence.
19. Collaborates with the System Chief Quality Officer and other executives and engages with leaders and clinicians throughout the organization in a hands-on fashion to build quality, safety, efficiency, effectiveness, and a sense of shared accountability.
20. Takes a clinical leadership role in evaluating care delivery and developing the infrastructure for improvement.
21. Strengthens the data and information capabilities of the organization and champions a data- driven environment.
22. Develops and leads educational opportunities in clinical quality and patient safety for healthcare workers.
23. Engages in scholarship related to clinical quality and/or patient safety and disseminates results through presentations and publications to augment the regional and national reputation of WVUH and WVU Medicine.
24. Performs other related tasks identified by the WVUH Executive Leadership Team
25. Maintains active clinical practice and maintenance of certification in his/her specialty area.

Skills Required:

1. Knowledge of current regulatory requirements and trends relating to quality and pay-for- performance.
2. Extensive knowledge of both clinical medicine and hospital operations.
3. Ability to manage, teach, motivate, and generate enthusiasm for healthcare quality and safety initiatives.
4. Credibility, problem solving, teamwork, consensus building, conflict resolution, and developing innovative solutions.
5. Ability to manage unusual, demanding, and unrelated tasks.
6. Strong organizational skills.
7. Demonstrated ability to supervise successful projects and teams to meet deadlines.
8. Excellent oral and written communication skills and the ability to actively listen and communicate with individuals at all levels.
9. Able and willing to give constructive feedback.
10. Ability to work and function in a matrix organization.
11. Ability to seize opportunity and generate new ideas.
12. Viewed by his/her colleagues as an exemplar of professionalism and is passionate regarding the provision of superb clinical care.
13. A management philosophy that exemplifies accountability, integrity, self-awareness, respect for others, collaboration, willingness to share and teach, customer service orientation, and commitment to excellence in all endeavors.

About Us:

As a land-grant institution, the faculty, staff, and students at WVU commit to creating a diverse and inclusive culture that advances education, healthcare, and prosperity for all by providing access and opportunity; by advancing high-impact research; and by leading transformation in West Virginia and the world through local, state, and global engagement. WVU is proud to hold R1 research classification, the highest research activity as described by the Carnegie Classification of Institutions of Higher Education.

WVU Medicine is West Virginia University’s affiliated health system, West Virginia’s largest private employer, and a national leader in patient safety and quality. The WVU Health System is comprised of a network of 25 hospitals and clinics, anchored by its flagship hospital, J.W Ruby Memorial in Morgantown, an 881-bed academic medical center that offers tertiary and quaternary care. The WVU Medicine System, has more than 33,000 employees; 4,000 clinicians; and serves hundreds of thousands of people annual from across our region and the nation with more than 4.5 million patient visits annually.

Morgantown, WV is the quintessential college town, with Division I Big 12 sports, diverse cultural and arts activities, world-famous outdoor recreation, excellent schools, and stunning geography. Located a short 1-hour drive south of Pittsburgh and 3-hours from Washington, D.C. and Baltimore, MD, Morgantown is consistently rated as one of the best small metropolitan areas in the country for both lifestyle and business climate. The city offers the cultural diversity and amenities of a much large city in a safe, family-friendly environment, an excellent school system, a strong economy, and an abundance of beautiful neighborhoods and year-round recreational activities.

NOMINATIONS AND APPLICATIONS:

Applications should be accompanied by a letter of interest, curriculum vitae, and references. Review of applications will begin immediately.  Interested candidates are encouraged to submit their documents in confidence to the following:   

MINIMUM QUALIFICATIONS:

 Education, Certification, and/or Licensure

• Doctor of Medicine or Doctor of Osteopathy from an accredited medical school.
• Certified by the American Board of Medical Specialties or the American Osteopathic Association.
• Hold or able to obtain medical licensure in the State of West Virginia by start date.
• Obtain active clinical staff privileges at WVU Hospitals prior to start date.

 Experience:

• Five years post-training clinical experience in a healthcare setting.
• Three years quality and patient safety experience.

PREFERRED QUALIFICATIONS:

 Education, Certification, and/or Licensure:

• Formal training in clinical quality, clinical epidemiology, and/or patient safety; and/or an advanced degree (MPH, MBA, MHA).

 Experience:

• Quality and patient safety experience in an academic medical center.

About West Virginia University Medicine

The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,000 licensed beds, 4,000 providers, approximately 30,000 employees, and more than $5 billion in total operating revenues. The WVU Health System is comprised of a large medical group, 6 institutes and 24 hospitals in 5 states– including its flagship hospital, J.W Ruby Memorial Hospital in Morgantown, a 700+ bed academic medical center that offers tertiary and quaternary care, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia. WVU Medicine is a nationally recognized health system proudly serving communities in 5 Mid-Atlantic states. We are ranked 1st for healthcare in West Virginia by U.S. News and World Report and ranked 31st among hospitals nationally on the Forbes list of “America’s Best Large Employers 2023.”An R1 designated research university, WVU Medicine is dedicated to responding to today’s health issues and conducting research to combat the problems of tomorrow. Our award-winning academic health system is nationally recognized and continuously ranked for our high quality, groundbreaking research, and the world-c...lass medical care we bring to West Virginia and surrounding region as the state’s only comprehensive academic health sciences center—where students, healthcare professionals and scientists work together to build a healthier future.

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